Our client, the German subsidiary of a leading international industrial group specializing in chemical safety solutions and medical devices, is strengthening its organization and is recruiting a Back-Office Manager.

This position is part of a growth dynamic and offers real visibility on the evolution of responsibilities in the medium term. It is a permanent position to be filled in the Cologne region (North Rhine-Westphalia).

YOUR ROLE

1. Management and development of a client portfolio

Proactive management of a defined portfolio.
Regular contacts to anticipate renewals and plan product extensions.
Coordination of replacement deliveries.
Development of additional sales and promotion of complementary services.

2. Coordination and operational management

Structured phone follow-up and long-term development of client relationships.
Handling and coordination of complex requests with trainers and field teams.
Interface between clients, operations, and support functions.

3. Contribution to business development

Participation in the preparation and implementation of events and client actions.
Contribution to process optimization and continuous improvement.
Gradual expansion of the scope of responsibilities within an internal growth logic.

YOUR PROFILE

University degree (minimum bachelor’s level), ideally in a scientific field.
3 to 5 years of experience in customer service, sales administration, or commercial support.
Initial experience in a technical or regulated environment (chemistry, pharma, medical devices) is a strong asset.
Fluent English required (level B2, C1, or C2).
Proficiency in French would be appreciated.

Informations contractuelles

COMPENSATION

Annual gross salary: €47,000 to €50,000 depending on experience + profit sharing.
Prospects for growth in responsibilities and compensation.

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