LeveX is seeking a Client Support Specialist to join our global team. We are seeking an independent and self-motivated individual with excellent communication skills and problem-solving abilities. If this sounds like you, we'd love to hear from you

Job Description

Role: Junior Client Support Specialist (Remote)

Company: LeveX (Website: )

Location: Remote Working

Key Responsibilities

Professional Customer Service:

Provide exceptional support to the LeveX community through various channels.

Multi-channel support:

Efficiently manage customer inquiries via live chat, email, social media, social messaging, and voice calls.

Shift Hours:

Support our community during the hours of
01:00 AM to 01:00 PM (UTC) or 1:00 PM to 01:00 AM (UTC).

Documentation:

Write reports, articles, and end-user guides to enhance user experience.

Ad-hoc tasks:

Complete additional tasks as assigned by the Customer Support Manager.

Requirements

Shift Flexibility:

Ability to work 12-hour shifts, including public holidays and one weekend.

Diploma/Degree in:

Banking & Finance or International Business

Self-motivated:

Independent, self-disciplined, and able to work with minimal supervision.

Stable Internet Connection:

Must have a stable and reliable internet connection.

Laptop or Desktop:

Must have a secure and dependable PC, laptop or desktop for work.

Language Proficiency:

Fluent in English with excellent communication and collaboration skills.

Technical Writing Skills:

Ability to write reports that clearly articulate technical issues.

Blockchain Knowledge:

A solid understanding of blockchain transactions.

AI Proficiency:

Familiarity with AI tools to improve work quality and efficiency.

Language Skills:

Proficiency in any of the following languages
+ English (Mandatory)
+ German (Mandatory)

Additional Considerations

Industry Experience:

Candidates with prior experience in similar roles within other centralised exchange (CEX) platforms will receive a salary boost.

Salary

Starting from 2,000 USDT per month, with potential increases based on experience and qualifications.

Art der Stelle: Vollzeit

Gehalt: ab 2.000,00€ pro Monat

Bewerbungsfrage(n):

Please note that our company does not contribute to your social insurance, nor do we assist you with declaring your income tax. Reply 'OK' if you agree to these terms.
Your monthly salary will be paid in USDT stablecoin. Reply 'OK' if you agree and understand the risks.
Please be aware of the job requirements, which include 12-hour shifts, a 5-day work week, and the necessity to work on weekends and public holidays. Reply 'OK' if you agree to these terms.
Do you own a private and secure computer to perform your work and tasks?
Do you have a private and quiet environment to perform our work and hold online meetings?
Do you have experience using cryptocurrency as a form of payment and checking its blockchain status?
Please be advised that you will need to present your diploma/degree certificate during the interview. Reply 'OK' if you agree to this term.

Sprache:

Englisch (Erforderlich)

Arbeitsort: Homeoffice

LEVEX

Jobs:

Junior Client Support Specialist

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