Junior Client Support Specialist

LeveX is seeking a Client Support Specialist to join our global team. We are seeking an independent and self-motivated individual with excellent communication skills and problem-solving abilities. If this sounds like you, we'd love to hear from you

Job Description

Role: Junior Client Support Specialist (Remote)

Company: LeveX (Website: )

Location: Remote Working

Key Responsibilities

• Professional Customer Service:

Provide exceptional support to the LeveX community through various channels.

• Multi-channel support:

Efficiently manage customer inquiries via live chat, email, social media, social messaging, and voice calls.

• Shift Hours:

Support our community during the hours of
01:00 AM to 01:00 PM (UTC) or 1:00 PM to 01:00 AM (UTC).

• Documentation:

Write reports, articles, and end-user guides to enhance user experience.

• Ad-hoc tasks:

Complete additional tasks as assigned by the Customer Support Manager.

Requirements

• Shift Flexibility:

Ability to work 12-hour shifts, including public holidays and one weekend.

• Diploma/Degree in:

Banking & Finance or International Business

• Self-motivated:

Independent, self-disciplined, and able to work with minimal supervision.

• Stable Internet Connection:

Must have a stable and reliable internet connection.

• Laptop or Desktop:

Must have a secure and dependable PC, laptop or desktop for work.

• Language Proficiency:

Fluent in English with excellent communication and collaboration skills.

• Technical Writing Skills:

Ability to write reports that clearly articulate technical issues.

• Blockchain Knowledge:

A solid understanding of blockchain transactions.

• AI Proficiency:

Familiarity with AI tools to improve work quality and efficiency.

• Language Skills:

Proficiency in any of the following languages
+ English (Mandatory)
+ German (Mandatory)

Additional Considerations

• Industry Experience:

Candidates with prior experience in similar roles within other centralised exchange (CEX) platforms will receive a salary boost.

Salary

Starting from 2,000 USDT per month, with potential increases based on experience and qualifications.

Art der Stelle: Vollzeit

Gehalt: ab 2.000,00€ pro Monat

Bewerbungsfrage(n):

• Please note that our company does not contribute to your social insurance, nor do we assist you with declaring your income tax. Reply 'OK' if you agree to these terms.
• Your monthly salary will be paid in USDT stablecoin. Reply 'OK' if you agree and understand the risks.
• Please be aware of the job requirements, which include 12-hour shifts, a 5-day work week, and the necessity to work on weekends and public holidays. Reply 'OK' if you agree to these terms.
• Do you own a private and secure computer to perform your work and tasks?
• Do you have a private and quiet environment to perform our work and hold online meetings?
• Do you have experience using cryptocurrency as a form of payment and checking its blockchain status?
• Please be advised that you will need to present your diploma/degree certificate during the interview. Reply 'OK' if you agree to this term.

Sprache:

• Englisch (Erforderlich)

Arbeitsort: Homeoffice