Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

The Manager, ETS is responsible for the day-to-day operation of their assigned team of Operations professionals including oversight of assignments, career development, scheduling and coordination of training opportunities. Oversees quality, efficiency and performance of the Data Processing, Intake & Hosting teams as well as the department’s overall contributions to the success of the company. The Manager, ETS oversees the workflow and procedures for Intake and over to the Native Processing and Quality Assurance teams to ensure that the department is operating at maximum capacity with quality performance, continuous improvements and increased efficiencies that enable data to be processed and provided as quickly and accurately as possible, with minimal delays or rework.

What will this person do?

Identify and implement procedural changes for improved workflow, quality and processes improvements to maximize system resources and efficiencies as applicable.
Develop and refine standardization and best practices around data management, processing and analysis.
Provide technical leadership to the department and drive innovative solutions across the organization.
Develop solid teams, leaders and high performing shifts.
Drive continuous improvements to workflows and procedures to strengthen intake and processing efficiencies, decrease turnaround times, and improve and promote quality.
Partner with leaders across departments to work together on accomplishing common goals to drive success within the company.
Drive critical cross organizational change initiatives.
Maximize efficiencies through resource allocation, scheduling and staffing among team members.
Facilitate timely completion of day to day work by managing and coordinating the Intake, Processing and Hosting queue.
Work across operational teams and with internal customers to properly prioritize tasks to best meet client needs and deadlines.
Capture, report out and drive change influenced by metrics and subject matter expertise.
Provide concise and relevant feedback to management concerning effectiveness of current practices, policies and methodologies.
Mentor and coach employees, through performance reviews, 1x1’s, issue follow-up/resolution and training.
Ensure that all company policies, procedures and assets are maintained.
Continually strive to increase capacity, company profitability and morale.
Perform other related duties as assigned.
Management duties include supervision of exempt and/or non-exempt staff. This includes but is not limited to, conducting performance evaluations and improvement plans, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, taking disciplinary action, and interviewing candidates for open positions.

Bring your passion and together we will shine. It would also be great if you have the following:

4+ years of technical eDiscovery or Litigation Support experience.
4+ years of experience managing high performing teams.
Strong knowledge of industry specific applications and platforms such as Nuix, eCapture, Relativity, Intella, Chat applications etc.
Ability to handle third party data.
Track record of consistent quality and high level efficiency.
Exceptional attention to detail.
Strong data analysis, troubleshooting and problem solving skills.
Effective verbal and written communication.
Strong organization, reporting and time-management skills.
Sense of urgency and ability to multitask.
Proficient in developing SQL scripts for analysis and reporting.
Ability to work flexible hours as needed.
Ability to create cohesive and high-performing teams.
Aptitude for training, documentation and development of teams.
Ability to effectively coach, mentor and grow employees, leading them through process change and department improvement initiatives.

Work Environment and Physical Demands

Duties are performed in a typical office environment while at a desk or computer table.
Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

This role will be eligible to participate in an annual bonus or incentive program.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.

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Lighthouse Document Technologies Inc.

Jobs:

Manager ETS (Germany)

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