Master the Client Journey to create strong long‑term client relationships.
Clientele and proactive engagement with existing and potential clients.
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
Aware of CRM targets and actively engages in all actions to reach them.
Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within a given timeframe.
Consistently captures client data and takes notes of all qualitative information.
Knows their portfolio of customers, and the VVICs and VICs they handle.
Consistently works to achieve given sales, KPIs and CRM targets.

Strive to discover your clients and their every need, and to guide them across all categories of the brand.
Familiar with current fashion and in‑season trends to curate looks.
Develop strong product and fit knowledge via company trainings, tools and in‑store employee fit sessions.
Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and special events within the store.

Assist with all sales and after‑sales activities (boutique returns, end of season, customer returns, repairs, complaints).
Ensure product maintenance and replenishment on the floor.
Know the warehouse stock of all categories to ensure re‑stock shelves and maximize sales.
Partner with the team to ensure seamless day‑to‑day store operations and uphold presentation standards.
Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.

Exceptional client‑relationship building skills.
Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays.
Action oriented; drive for results.
Problem‑solver.
Must be a team player.

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