Client Advisor - Berlin Kudamm

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long‑term client relationships.
• Clientele and proactive engagement with existing and potential clients.
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them.
• Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within a given timeframe.
• Consistently captures client data and takes notes of all qualitative information.
• Knows their portfolio of customers, and the VVICs and VICs they handle.
• Consistently works to achieve given sales, KPIs and CRM targets.

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in‑season trends to curate looks.
• Develop strong product and fit knowledge via company trainings, tools and in‑store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after‑sales activities (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure product maintenance and replenishment on the floor.
• Know the warehouse stock of all categories to ensure re‑stock shelves and maximize sales.
• Partner with the team to ensure seamless day‑to‑day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.

Requirements

• Exceptional client‑relationship building skills.
• Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays.
• Action oriented; drive for results.
• Problem‑solver.
• Must be a team player.