Software Developer (m/f/d) AI Specialist (Generative AI & Retrieval-Augmented Generation)

Product Development | Darmstadt, DE / Berlin, DE / Cologne, DE | Full-time

Your perspectives with us

We are a listed software company with German roots that is growing internationally. With our own software for all enterprise service management processes and corporate performance management, partner products for IT infrastructure and the consulting services of our team, we support our customers in the digitalisation of their service offering.

Together with our more than 470 employees at 14 locations, we achieve great things and offer you every opportunity to develop in the best possible way to bring you and our company to the top.

But it's even more important to us that you feel comfortable in the process. You won't find strict hierarchies, an elbow mentality or inflexible working hours here. Instead, we focus on mutual respect, working together as equals, trust-based working hours and achieving success together as a team.

Position Overview: We are seeking a highly skilled and motivated Software Developer with a deep understanding of Artificial Intelligence, particularly in Generative AI and Retrieval-Augmented Generation. As a member of the AI Process Engine Team, you will play a critical role in developing cutting-edge AI solutions that enhance our service management platform together with experienced colleagues laser-focused on making businesses efficient.

These tasks are waiting for you

Design, develop, and implement features for the AI Process Engine leveraging generative AI and retrieval-augmented generation.
Collaborate with cross-functional teams to integrate AI solutions into Serviceware's software products.
Optimize and fine-tune our product the AI Process Engine to improve performance and scalability.
Conduct research to stay updated with the latest advancements in AI and machine learning.
Advocate for and inform about AI models and processes.
Participate in code reviews, testing, and debugging to ensure high-quality software delivery.
Provide technical guidance and mentorship to junior developers.

What you have to offer

Master’s degree or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
Proven experience in developing software that utilizes AI and machine learning models, with a strong emphasis on leveraging existing large language models and utilizing retrieval-augmented generation.
Strong understanding of data structures & transformations, algorithms, and software engineering principles.
Proficiency in programming languages such as Python, Java, or C++ and machine learning frameworks and libraries such as TensorFlow, PyTorch, or Keras.
Experience with leveraging vector databases and semantic search in Cloud environments.
Passion for AI, commitment to continuous learning and staying updated with the latest research.
Excellent problem-solving skills with focus on customer value and the ability to work independently and as part of a team.
Compelling communication skills, with the ability to explain complex AI concepts to non-technical stakeholders.
Experience with IaC tools and cloud platforms (e.g., HashiCorp, AWS, Azure, Google Cloud) is a plus.

What we offer you

Opportunities for professional growth and development.
A collaborative and innovative work environment.
Flexible working hours and remote work options.
The chance to be at the forefront of AI innovation in service management.

How to apply: If you are passionate about AI and eager to make a significant impact in the service management industry, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are a great fit for this role.
Serviceware is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the future of service management with AI!

Your contact at SERVICEWARE

Vanessa Rivera
Human Resources
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Should you have any questions, please contact us at: 0 #J-18808-Ljbffr

Serviceware SE

Jobs:

Product Development

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