Software Developer (m/f/d) AI Specialist (Generative AI & Retrieval-Augmented Generation)

We’re not just observers of digital transformation – we actively shape it!

With our innovative software solutions, we help companies make their services more efficient and drive digitalization forward in a meaningful way. On this journey into the future, we stand alongside our clients every step of the way.

Our headquarters is in Idstein, Germany – but our vision is global. With over 450 dedicated employees at more than 14 locations, they are the beating heart of our success.

With us, it’s not just about what you do – it’s also about how you feel doing it. Shape your workday according to your own ideas and become part of a team that achieves great things together.

How do we make it all happen? With you by our side.

Position Overview

We are seeking a highly skilled and motivated Software Developer with a deep understanding of Artificial Intelligence, particularly in Generative AI and Retrieval-Augmented Generation. As a member of the AI Process Engine Team, you will play a critical role in developing cutting‑edge AI solutions that enhance our service management platform together with experienced colleagues laser‑focused on making businesses efficient.

These tasks are waiting for you

• Design, develop, and implement features for the AI Process Engine leveraging generative AI and retrieval-augmented generation.
• Collaborate with cross‑functional teams to integrate AI solutions into Serviceware's software products.
• Optimize and fine‑tune our product the AI Process Engine to improve performance and scalability.
• Conduct research to stay updated with the latest advancements in AI and machine learning.
• Advocate for and inform about AI models and processes.
• Participate in code reviews, testing, and debugging to ensure high‑quality software delivery.
• Provide technical guidance and mentorship to junior developers.

What you have to offer

• Master’s degree or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• Proven experience in developing software that utilizes AI and machine learning models, with a strong emphasis on leveraging existing large language models and utilizing retrieval‑augmented generation.
• Strong understanding of data structures & transformations, algorithms, and software engineering principles.
• Proficiency in programming languages such as Python, Java, or C++ and machine learning frameworks and libraries such as TensorFlow, PyTorch, or Keras.
• Experience with leveraging vector databases and semantic search in Cloud environments.
• Passion for AI, commitment to continuous learning and staying updated with the latest research.
• Excellent problem‑solving skills with focus on customer value and the ability to work independently and as part of a team.
• Compelling communication skills, with the ability to explain complex AI concepts to non‑technical stakeholders.
• Experience with IaC tools and cloud platforms (e.g., HashiCorp, AWS, Azure, Google Cloud) is a plus.

What we offer you

• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• Flexible working hours and remote work options.
• The chance to be at the forefront of AI innovation in service management.

How to apply

If you are passionate about AI and eager to make a significant impact in the service management industry, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are a great fit for this role.

Serviceware is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of service management with AI!