The Role

As a Customer Success Manager, Europe, you will be the trusted advisor and advocate for key clients, ensuring they achieve maximum value from our partner's cutting-edge platform. You will:

Build and nurture strong, long-term relationships with a portfolio of European clients, understanding their business objectives and challenges.
Proactively monitor client health, identify potential risks, and develop strategies to ensure high adoption and satisfaction.
Collaborate with sales, product, and support teams to address client needs and drive continuous improvement of the service.
Conduct regular business reviews with clients, demonstrating value, identifying expansion opportunities, and securing renewals.
Act as the voice of the customer internally, relaying feedback to influence product development and service enhancements.
Educate clients on new features and best practices, empowering them to leverage the platform more effectively.

Why This Company?

You will join a dynamic and rapidly growing technology company at the forefront of business innovation. This organisation prides itself on a culture of continuous learning, offering extensive development programmes, access to cutting-edge tools, and opportunities for advancement within their diverse European teams. They value a collaborative environment where big ideas are encouraged, and every individual is empowered to contribute meaningfully. You will be supported by leadership committed to your personal and professional growth, making this a place where you can truly build a fulfilling career.

About You (Transferable Skills Welcome!)

We value your drive, your ability to connect with people, and your proactive approach more than a specific degree. You are a great fit if:

You are a Relationship Builder: You genuinely enjoy connecting with people and have a natural talent for establishing trust and rapport. Perhaps you have honed these skills in a retail management, hospitality, or customer service leadership role.
You are a Problem Solver: You do not just identify issues; you actively seek solutions and guide others through complex situations, always with a positive outlook.
You are Proactive and Organised: You are someone who anticipates needs, manages multiple priorities effectively, and ensures follow-through. You are not afraid to pick up the phone and initiate conversations.
You are an Empathetic Communicator: You can explain complex concepts clearly and persuasively, tailoring your message to different audiences, and are an excellent listener.
You are Results-Driven: You are motivated by helping others succeed and seeing the tangible impact of your efforts on client satisfaction and business growth.

The Tangent Advantage

Skip the CV Pile: We have direct lines of communication with the hiring manager, ensuring your application gets immediate attention.
1:1 Coaching: We pair you with an experienced customer success expert to refine your interview skills, polish your application, and boost your confidence.
Fast-Track Process: Our candidates often move through the hiring stages more quickly than traditional applicants.
Hybrid Flexibility: This role offers a hybrid work style based out of Berlin, allowing you the perfect balance of office collaboration and focused remote work, while serving clients across Europe.
100% Free: This service is 100% free for candidates—we are paid by the employer to find and coach the best talent.

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