Customer Success Manager (full time salary + commission)

The Role

As a Customer Success Manager, Europe, you will be the trusted advisor and advocate for key clients, ensuring they achieve maximum value from our partner's cutting-edge platform. You will:

• Build and nurture strong, long-term relationships with a portfolio of European clients, understanding their business objectives and challenges.
• Proactively monitor client health, identify potential risks, and develop strategies to ensure high adoption and satisfaction.
• Collaborate with sales, product, and support teams to address client needs and drive continuous improvement of the service.
• Conduct regular business reviews with clients, demonstrating value, identifying expansion opportunities, and securing renewals.
• Act as the voice of the customer internally, relaying feedback to influence product development and service enhancements.
• Educate clients on new features and best practices, empowering them to leverage the platform more effectively.

Why This Company?

You will join a dynamic and rapidly growing technology company at the forefront of business innovation. This organisation prides itself on a culture of continuous learning, offering extensive development programmes, access to cutting-edge tools, and opportunities for advancement within their diverse European teams. They value a collaborative environment where big ideas are encouraged, and every individual is empowered to contribute meaningfully. You will be supported by leadership committed to your personal and professional growth, making this a place where you can truly build a fulfilling career.

About You (Transferable Skills Welcome!)

We value your drive, your ability to connect with people, and your proactive approach more than a specific degree. You are a great fit if:

• You are a Relationship Builder: You genuinely enjoy connecting with people and have a natural talent for establishing trust and rapport. Perhaps you have honed these skills in a retail management, hospitality, or customer service leadership role.
• You are a Problem Solver: You do not just identify issues; you actively seek solutions and guide others through complex situations, always with a positive outlook.
• You are Proactive and Organised: You are someone who anticipates needs, manages multiple priorities effectively, and ensures follow-through. You are not afraid to pick up the phone and initiate conversations.
• You are an Empathetic Communicator: You can explain complex concepts clearly and persuasively, tailoring your message to different audiences, and are an excellent listener.
• You are Results-Driven: You are motivated by helping others succeed and seeing the tangible impact of your efforts on client satisfaction and business growth.

The Tangent Advantage

• Skip the CV Pile: We have direct lines of communication with the hiring manager, ensuring your application gets immediate attention.
• 1:1 Coaching: We pair you with an experienced customer success expert to refine your interview skills, polish your application, and boost your confidence.
• Fast-Track Process: Our candidates often move through the hiring stages more quickly than traditional applicants.
• Hybrid Flexibility: This role offers a hybrid work style based out of Berlin, allowing you the perfect balance of office collaboration and focused remote work, while serving clients across Europe.
• 100% Free: This service is 100% free for candidates—we are paid by the employer to find and coach the best talent.