POSITION IS LOCATED IN VILNIUS, LITHUANIA

The Director, Corporate Business Services plays a critical leadership role and oversees teams across Intelligent Automation (IA), Robotics Automation (RA), and Application Support. This role is designed for a strategic people and operations leader - someone who can strengthen leadership maturity within the team, enhance stakeholder management, and enable scalability across our global technology operations. You will partner closely with leaders across the U.S. and Europe to ensure alignment, collaboration, and delivery excellence — a key leadership role that requires relocation to Vilnius, Lithuania for candidates currently based outside the country.

Role Responsibilities

Lead and develop a combined Intelligent Automation and Application Support organization, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
Coach and mentor team leads, building leadership depth and maturity within the organization.
Drive modernization of the Intelligent Automation function into a broader automation and process excellence practice (AI + ML + process engineering).
Oversee the transition of support operations toward a sustainable, insourced model — reducing dependency on external vendors and strengthening internal capabilities.
Build trusted relationships with senior stakeholders (including Finance, Corporate Services, Compliance, and Operations leadership) to ensure technology solutions and automation initiatives align with business needs.
Facilitate strong collaboration across teams in the U.S., Europe, India and other locations fostering cultural alignment and effective communication.
Partner with the VP of Business Technology Services to prioritize, design, and execute the strategic roadmap for corporate technology transformation.
Enhance stakeholder management practices, equipping leaders to navigate complex global and matrixed environments effectively.
Establish clear metrics, and OKRs to measure operational performance and business impact.

Role Requirements

Willingness and ability to relocate to Vilnius, Lithuania if you are currently based abroad.
10+ years of experience in business technology, automation, or process management roles, with strong experience in people leadership or management positions.
Proven ability to lead and scale teams in global or matrixed organizations.
Strong background in people leadership, stakeholder engagement, organizational development and change management.
Demonstrated success in managing senior stakeholder relationships and navigating corporate and cross-regional dynamics.
Experience in process automation, technology operations, or intelligent automation programs.
Strong understanding of technology-enabled business transformation and support functions.
Excellent communication and influencing skills; able to engage with Directors, VPs, and global leadership.
Strategic mindset, with a focus on coaching, developing, and empowering leaders.
Familiarity with global team dynamics.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania Specific Benefits Include

Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Relocation Buddy support upon request

Salary

The monthly gross base salary range is 6,056 – 8,750 EUR. This range represents an anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on the candidate’s qualifications, skills and competencies.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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The Western Union Company

Jobs:

Director, Corporate Business Services (requires relocation)

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