Act as the first point of contact for on‑site end users regarding IT issues, with a focus on hardware (clients, smartphones), troubleshooting, and error analysis.
Implement and support local IT business requirements in close collaboration with central IT (CDI) to ensure standardised processes.
Maintain and document the local IT infrastructure, including networks, firewalls, servers, and media technology.
Coordinate and communicate IT changes with critical operational areas, acting as a test coordinator for business‑critical updates.
Provide support for production‑related IT systems and applications, including telephony and MES systems (CES, MIS, LMS, LIMS, and laboratory systems).
Participate in and coordinate group‑wide IT projects and strategies (e.g., “Fix the Basics”, lifecycle initiatives).
Manage user accounts and access rights, and document incidents in the ticketing system.
Perform hardware replacements, upgrades, and support IT rollouts, migrations, and local projects.

Completed training in IT (e.g., IT Specialist for System Integration) or a comparable qualification.
Strong knowledge of Windows OS, MS Office, networking technologies, and standard IT hardware.
Experience in IT support, ideally in a production or on‑site environment.
Strong customer service mindset, teamwork, and communication skills.
Independent, structured, and solution‑oriented working style.
Willingness to travel occasionally and work flexible hours.
Fluent German and good English (spoken and written).

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