The Role

As a Customer Support & Sales Representative , you will be the first point of contact for our customers, handling a wide variety of questions and requests across multiple channels. You'll play a key role in ensuring fast, accurate, and customer-focused service, directly contributing to customer satisfaction, retention, and the team's sales objectives.

Key Responsibilities

Handling Customer Requests
- Receive, assess, and respond to client inquiries, straightforward complaints, and service requests across multiple channels.
- Provide clear, timely, and customer-centric solutions, collaborating with or escalating to other departments when needed.
- Contribute to customer retention and satisfaction through proactive, high-quality service.
Customer Administration
- Register and manage customer information, offers, orders, requests, complaints, and documentation (e.g., import/export papers) in relevant systems.
- Ensure accurate and efficient data management in line with company procedures.
Customer Visits & Events
- Welcome customers at our offices and represent TVH at fairs and events.
- Build strong relationships by discussing customer needs and sharing insights into our product portfolio.
Active Sales / Proactive Selling
- Identify potential customers and engage in prospecting activities.
- Hand over leads to colleagues when specialized expertise is required.
Coaching & Training
- Share knowledge, insights, and best practices with colleagues.
- Support the team by helping new or less experienced colleagues.
Expertise Development
- Continuously develop and maintain a strong understanding of TVH products, processes, and sales systems through training and coaching.

What We're Looking For

Strong communication skills and a customer-centric mindset.
Ability to handle requests quickly, accurately, and professionally.
Proactive attitude with a willingness to learn and grow.
Strong organizational skills and attention to detail.
A team player who enjoys collaborating and sharing knowledge.
Previous experience in customer service or sales is a plus.
Someone that is fluent in English & German.

What We Offer

A dynamic role in an international, innovative company.
Opportunities for professional growth through coaching and training.
A supportive, team-oriented environment.
Competitive compensation and benefits package.

About TVH

TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.

TVH

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Customer Care Advisor

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