Customer Care Advisor

The Role

As a Customer Support & Sales Representative , you will be the first point of contact for our customers, handling a wide variety of questions and requests across multiple channels. You'll play a key role in ensuring fast, accurate, and customer-focused service, directly contributing to customer satisfaction, retention, and the team's sales objectives.

Key Responsibilities

• Handling Customer Requests

  • Receive, assess, and respond to client inquiries, straightforward complaints, and service requests across multiple channels.

  • Provide clear, timely, and customer-centric solutions, collaborating with or escalating to other departments when needed.

  • Contribute to customer retention and satisfaction through proactive, high-quality service.

• Customer Administration

  • Register and manage customer information, offers, orders, requests, complaints, and documentation (e.g., import/export papers) in relevant systems.

  • Ensure accurate and efficient data management in line with company procedures.

• Customer Visits & Events

  • Welcome customers at our offices and represent TVH at fairs and events.

  • Build strong relationships by discussing customer needs and sharing insights into our product portfolio.

• Active Sales / Proactive Selling

  • Identify potential customers and engage in prospecting activities.

  • Hand over leads to colleagues when specialized expertise is required.

• Coaching & Training

  • Share knowledge, insights, and best practices with colleagues.

  • Support the team by helping new or less experienced colleagues.

• Expertise Development

  • Continuously develop and maintain a strong understanding of TVH products, processes, and sales systems through training and coaching.

What We're Looking For

• Strong communication skills and a customer-centric mindset.

• Ability to handle requests quickly, accurately, and professionally.

• Proactive attitude with a willingness to learn and grow.

• Strong organizational skills and attention to detail.

• A team player who enjoys collaborating and sharing knowledge.

• Previous experience in customer service or sales is a plus.

• Someone that is fluent in English & German.

What We Offer

• A dynamic role in an international, innovative company.

• Opportunities for professional growth through coaching and training.

• A supportive, team-oriented environment.

• Competitive compensation and benefits package.

About TVH

TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.