Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related fields
Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferred
Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshooting
Hands‑on experience in onsite installation, commissioning, or technical service
Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferred
Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal teams
Customer-oriented, proactive, and capable of working independently and driving problem resolution
Fluent in both German and English as working languages
Willingness to travel within Europe when required

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AlphaESS Europe