Site Support IT Technician - Fixed-Term Contract (12 Months)

Department: Tech - IT

Employment Type: Fixed Term - Full Time

Location: Berlin, Germany

Description

We have an excellent opportunity for an IT Technician to maintain, support and enhance the IT offering of this highly successful energy analytics consultancy.

To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered and develop on existing infrastructure and processes. You will play a vital role in onboarding new starters and will be a friendly and approachable member of the IT team.

As you will be supporting our internal colleagues, this is an office-based role.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users internally and externally.

You will be able to work independently and be flexible to changing deadlines. Reliability and adaptability are vital for this dynamic role together with exceptional interpersonal, organisational and communication skills.

We are looking for someone who has a high attention to detail and can hit the ground running. This is a chance to gain experience within an organisation where individuals thrive on change and to work within an innovative and growing SME.

Key Responsibilities

A core component of this role will be to perform desk-side and remote user support, including end-user troubleshooting, laptop repair, application support and user onboarding and offboarding
Deploy and administer user software and systems including Office 365, OneDrive/SharePoint, anti-virus software and video conferencing tools
Manage, deploy and configure upgrades, software updates, and security patches
Ownership of user onboarding and offboarding processes
Support large company calls using Microsoft Teams and Zoom
Monitor and maintain video conferencing equipment and network devices
Develop the UK Head Office’s IT infrastructure, systems and policies to support the continued growth of the company
Provide regular reporting capabilities to the Head of IT and wider business, communicating project status, activities, and achievements
Support and develop seamless communications and relationships across the UK office, international offices, and external suppliers
Provide a helping hand with ad-hoc operational tasks, including office moves and occasional furniture building

Skills, Knowledge and Expertise

Required attributes:

Office 365 administration and application support
Windows 10/11 setup, configuration and support
Provisioning and installing computer hardware
Experience troubleshooting hardware issues
Knowledge of cloud VPN and zero test solutions
Knowledge of networking and wireless
Experience of using Ticketing Systems (Jira Service Desk)
Excellent customer service skills, self-motivated and a team player
Excellent time management, administration and organisational skills
Flexible approach to work, positive, can-do attitude and a willingness to proactively take on new tasks
Ability to use initiative, forward think and work under pressure
Excellent interpersonal skills with ability to build relationships at all levels

Desirable attributes:

Azure AD, Intune and Microsoft Endpoint Manager
Microsoft Teams administration and troubleshooting
Experience with AV solutions
Experience creating knowledgebase articles and documenting processes
Microsoft / IT Support qualifications, understanding of the ITIL framework and awareness of GDPR
A desire to progress within IT and develop technical skills

What we offer

Employee Assistance Programme (EAP)
Spendit Card
BVG Job Ticket
Bike Leasing
Parental Support

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

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Aurora Energy Research Limited