Dein Impact

As a Account Manager (German market), you will ensure our customers get maximum value from autarc - and you’ll turn real customer pain into product improvements. You’ll work closely with Product and Tech, drive adoption and retention, and identify growth opportunities across your portfolio.

What you will do

Be the go-to contact for our B2B customers in Germany (especially energy installers), guiding them from onboarding to long-term success
Translate customer feedback into product impact by working closely with our Product and Tech teams - crisp problem statements, clear priorities, and fast loops
Continuously improve the customer experience: tighten processes, remove friction, and make sure customers get answers and outcomes quickly
Identify upsell opportunities and expansion signals (new modules, additional seats, new locations) and drive them with Sales — without being “salesy”
Plan and run customer projects that drive adoption, retention, and measurable outcomes (e.g., rollout playbooks, training, QBRs, usage improvements)

Requirements

What makes you a great fit

Experience in B2B Customer Success / Customer Service, with strong comfort in direct customer conversations
A technical or process-oriented background (e.g., engineering, operations, energy tech, or similar) that helps you understand complex customer workflows
Startup experience is a plus - you know how to operate with ambiguity and speed
Motivated to drive real change in renewables, not just work in sustainability
Excellent communication and presentation skills in German (C2); fluent English is a plus

Was wir bieten

Why join autarc?

Work on a product that directly accelerates the rollout of PV + heat pumps and makes installers more effective
A pivotal role in a fast-growing, VC-backed startup with real ownership and short decision paths
Freedom to improve, iterate, and ship changes quickly - no bureaucracy, no endless loops
Perks like gym membership, coffee & drinks, team events, MacBook & more
Competitive compensation

Unsere Werte

User's First: Wir tragen eine große Verantwortung für unsere Kunden, die auf uns aufbauen. Der Erfolg unserer Nutzer ist so entscheidend, dass er immer an vorderster Stelle steht.
Curious: Wir sind ständig auf der Suche nach Wissen und neuem Verständnis. Wir setzen uns intensiv damit auseinander, andere Standpunkte zu verstehen, und ziehen es vor, zu erforschen statt recht zu haben.
Ambitious: Unsere Ziele führen gelegentlich zu Misserfolgen. Wir betrachten Rückschläge als Chancen, unsere Fähigkeiten zu verbessern.
Humble: Wir sind bescheiden, nicht arrogant oder selbstverliebt. Wir schaffen ein inklusives Umfeld für alle und sprechen auf Augenhöhe.
Planet-Driven: Wir verspüren Drang zum Erfolg und zum Schutz unseres Planeten. Wir streben nach Impact in all unseren Bemühungen.

Über uns

Right now, 25% of CO2 emissions in Europe are caused by heating our buildings. In order for this to be reduced, the transition towards renewable energy needs to be simplified and made more accessible. There are too few installers to meet the growing demand for heat pumps, and a solution to match this trend needs to be brought to the market.

autarc is developing the leading operating system (OS) for heat pump installers, enabling a more digital and efficient installation process for heat pumps.

Through this, autarc is reducing the hurdles to decarbonizing single-family homes and small apartment buildings in Europe, with the goal to help with the planning and designing of 1 million heat pumps by 2030.

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autarc (YC S24)