Role & Responsibilities

Delivery and client consulting are the primary focus of this role. The Associate Director/Senior Manager will be embedded in client engagements, owning workstreams end-to-end and acting as the day-to-day point of contact for client teams.

Execute and manage client engagements across Life Sciences commercial excellence, with deep hands‑on involvement in:
Incentive compensation design and administration
Field force design and deployment
Sales operations strategy and process improvement
CRM implementation, configuration, and adoption (e.g., Veeva, Salesforce)
Customer dynamic targeting and call planning
Alignment design
Ad‑hoc analytics and field intelligence
Serve as the primary day‑to‑day client contact on engagements, working directly with client business stakeholders with limited oversight from senior leadership.
Translate complex client business problems into structured requirements, analytical frameworks, and actionable recommendations.
Own delivery quality across assigned workstreams—ensuring outputs are accurate, timely, and meet Axtria’s standards for client‑ready work.
Support the design, configuration, communication, and implementation of Axtria SalesIQ programs.
Develop clear, compelling client presentations and deliverables that communicate analytical findings to both technical and non‑technical stakeholders.
Collaborate daily with globally distributed teams across the EU, US, and India, coordinating effectively across time zones within Axtria’s follow‑the‑sun delivery model.
Manage multiple concurrent workstreams, maintaining delivery timelines and proactively flagging risks to senior leadership.
Lead CRM‑related project workstreams including requirements gathering, platform configuration support, data governance, and reporting framework design.
Advise clients on sales operations best practices—including field force performance tracking, incentive reporting, and CRM adoption strategies.
Support integration of CRM outputs with broader commercial analytics platforms and business intelligence tools.
Help clients align CRM and sales operations capabilities with commercial excellence objectives such as targeting, segmentation, and field force productivity.

Client Relationship & Practice Support

Build trusted working relationships with day‑to‑day client contacts and contribute to positive client satisfaction on every engagement.
Identify expansion opportunities within existing accounts and flag them to senior leaders—supporting (not leading) BD activity.
Contribute to proposal development and RFP responses by providing delivery scoping, effort estimates, and relevant prior work.
Support thought leadership by contributing to POVs, solution frameworks, and internal knowledge‑sharing initiatives.

Team & Talent

Guide and mentor junior team members on engagements, providing structured feedback and helping develop analytical and consulting skills.
Contribute to team hiring by participating in interviews and providing candidate assessments.
Actively participate in Axtria’s internal capability‑building efforts including training, methodology development, and knowledge management.

Desired Skills & Experience

6–10 years of experience in Life Sciences commercial analytics or consulting, with a background in consulting, analytics services, or technology services firms strongly preferred.
Incentive compensation design and/or administration.
Field force design and deployment.
Sales operations and CRM (e.g., Veeva CRM, Salesforce).
Sales force effectiveness or commercial analytics.
Proven track record of owning and delivering client workstreams independently, with direct client interaction in a consulting or professional services environment.
Strong analytical skills—ability to structure ambiguous problems, build robust analytical models, and translate outputs into actionable client recommendations.
Hands‑on experience with CRM platforms used in Life Sciences (Veeva CRM, Veeva Vault, or Salesforce) and associated data and reporting ecosystems.
Comfort with AI‑driven analytics tools and digital commercial platforms; familiarity with Agentic AI or GenAI applications in a Life Sciences commercial context is a plus.
Working knowledge of EU data regulations, including GDPR, and their implications for commercial data governance and CRM practices in Life Sciences.
Bachelor’s or Master’s degree in Business, Engineering, or a related discipline such as Business Analytics, Information Management, Operations Management, or an MBA.
Strong communication skills—able to present analytical findings clearly to both technical teams and senior client stakeholders.
Highly organized with the ability to manage multiple workstreams in parallel in a fast‑paced, global delivery environment.
Collaborative working style with the ability to coordinate effectively across geographically distributed teams (EU, US, India).
Fluency in English required; additional European languages (German, French, Italian) are a strong plus given the EU client base.

Location & Benefits

Based in London, Zurich, or Frankfurt—hybrid working model with regular presence in client offices and Axtria EU hubs.
Travel to client sites and conferences across Europe.
Competitive compensation and benefits package commensurate with experience, including performance‑based incentives.
The exact nature of duties as well as the compensation package will be commensurate with experience and market standards for the respective location.

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Axtria - Ingenious Insights