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This role will responsible for overseeing and enhancing customer service operations and logistics planning, using ERP systems (D365) for managing logistics and customer service processes. It is envisioned that this role will ensure optimum customer satisfaction level, in balance with smooth and efficient production and logistic operation.

Main Task

1.0 Customer Service

Primary contact point for customers (internal & external), transporter and freight forwarder
Develop and maintain strong relationships with customers, vendors, and logistics partners.
Manage customer accounts, process orders, and ensure accurate and timely delivery of products.
Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations.
Address inquiries, resolve issues, and provide information in a timely and professional manner.
Collaborate with internal teams, including Production, Quality, Finance to ensure seamless service delivery.
Analyze and report customer service metrics, identifying areas for improvement and implementing solutions.
Handle customer complaints and returns, ensuring swift resolution and customer satisfaction.

2.0 Logistic Planning

Plan, coordinate and optimize logistics planning, including shipment schedules, certain inventory management, and distribution processes.
Utilize and maintain logistics and customer service systems to track orders, manage customer interactions, and streamline operations.
Monitor inventory levels and coordinate with warehouse team to ensure optimal stock levels, replenishment, asset turnaround
Analyze and report on logistics performance and customer service metrics, identifying areas for improvement and implementing solutions.

3.0 Operation

Support implementation of new technologies, processes and their updates/upgrades
Organize, store and manage commercial documents (hardcopy and softcopies)
Support audit (internal & external) processes in terms of document compilation, preparation and possibly presentation.

Experience Requirements

Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment.
Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
Excellent communication and interpersonal skills, with a friendly and professional demeanor.
Strong problem-solving abilities, detail-oriented, able to work under pressure
Ability to work, both independently and work collaboratively as part of a team, in multi-cultural, regional environment.
Strong organizational and multitasking abilities.
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.

Skill Requirements

Proficient in Bahasa Malaysia, English and Mandarin
Proficient in MS Word, Excel, Outlook, Powerpoint
INCOTERMs, Import-Export documentation and process flow
Experience in using corporate resource planning tool, Microsoft D365 is preferred

Interpersonal

Pleasant & eloquent
Resourceful
Careful, detail oriented

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Food and Beverage Services

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