Bad Wildbad

Global Service Business Director (m/f/d)

Strahlenschutzkurse

Ihre Aufgaben

Strategy & Business Growth

Define and execute the global service business strategy aligned with the company's long-term growth objectives.
Identify and develop new service-driven revenue streams, business models, and growth opportunities.
Drive the evolution of service from a support function into a strategic value-creation engine.
Develop a global roadmap for service innovation, digitalization, customer success, and lifecycle management.

Global Leadership & Transformation

Lead service business development initiatives across all regions and subsidiaries.
Drive collaboration within a global matrix organization and align stakeholders across functions and geographies.
Establish governance, performance metrics, and best practices to support scalable global service operations.
Serve as the senior strategic voice for service excellence within the organization.

Service Portfolio Ownership

Oversee the three core service dimensions:
- Service Content Development
- Service Enablement
- Service Delivery
Drive the development of differentiated service offerings that enhance customer outcomes and strengthen customer loyalty.
Ensure that service capabilities, competencies, and resources evolve in line with business needs and market opportunities.

Financial Performance

Own the consolidated global service P&L.
Drive profitable growth, operational efficiency, and sustainable margin expansion.
Define and monitor key financial and operational performance indicators.Ensure effective resource allocation and investment decisions across the service organization.

Experience

Ihr Profil:

Significant leadership experience in Service Management, Service Business, Aftermarket, Customer Success, or Business Development.
Proven success in a technology-driven B2B environment.
Strong track record of developing and commercializing profitable service businesses.
Experience working across international markets and multicultural organizations.
Demonstrated ability to lead and influence within complex matrix structures.

Leadership Competencies

Entrepreneurial mindset with strong commercial acumen.
Strategic thinker with the ability to translate vision into execution.
Exceptional stakeholder management and influencing skills.
Strong customer focus combined with a relentless results orientation.
High resilience and the ability to navigate ambiguity and competing priorities.
Excellent communication, networking, and relationship-building capabilities.

Qualifications

University degree in Business, Engineering, Technology, or a related discipline.
Fluent English required; German is highly desirable.
Willingness to travel internationally.

Wir Bieten Ihnen

This is not a traditional service leadership role. You will have the mandate, visibility, and executive sponsorship to build a global service growth platform that becomes a major driver of Berthold Technologies' future success. We offer:

A strategic executive-level leadership position with direct access to senior management.
The opportunity to shape a global business transformation.
Significant autonomy, ownership, and decision-making authority.
A highly innovative international technology environment.
Short decision paths and an entrepreneurial culture.
Flexible working arrangements and hybrid work opportunities.
Competitive compensation and attractive benefits.
Professional development and leadership growth opportunities.
A collaborative, people-oriented company culture built on trust and long-term success.

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BERTHOLD FRANCE SAS