ServiceNow Developer (m/w/d) - CSM & ITSM

Arbeitsort

Beckum, Westfalen

Company Description

Conveying, loading, palletizing, packing, sorting and distributing - BEUMER Group develops and produces technically leading intralogistics systems for the global market. Our employees are characterized by excellent know-how and a strong will to consistently develop themselves further. We do our utmost to promote this claim: within the framework of a family‑like cooperation characterized by high mutual esteem and a culture of trust that creates stability and security. Our common goal: to implement outstanding and innovative projects worldwide.

Job Description

In this role, you will take on a key position in further developing and shaping our evolving ServiceNow governance and platform landscape. Building on the existing framework and structures, you will actively contribute to enhancing processes, standards, and best practices to drive the platform’s continued maturity.

Your responsibilities include:

Designing and implementing ServiceNow CSM and ITSM capabilities across core modules
Developing flows, scripts, UI policies, IntegrationHub spokes, and upgrade‑safe customizations
Building and managing integrations with external providers, including SLAs/OLAs, contracts, and vendor coordination
Establishing and ensuring governance for release cycles, data models, error‑handling processes, and security boundaries
Applying security best practices and maintaining documentation required for compliance and audits
Working closely with Business Stakeholders to refine requirements and continuously enhance the platform
Driving platform adoption through demos, knowledge articles, training sessions, and insights from performance analytics

Qualifications

You hold a degree in Computer Science, Information Systems, or a related field
Several years of hands‑on experience in developing ServiceNow solutions within ITSM and ideally also in CSM environments have shaped your expertise
Communicating clearly, whether in documentation or in discussions with technical and non‑technical stakeholders, comes naturally to you
Certifications such as CSA, CIS‑ITSM, or CIS‑CSM are a strong plus
You work self‑organized, analytical, and goal‑oriented in global virtual teams
Curiosity and the drive to continuously learn and adapt in a fast‑changing environment define your working style
You have strong English communication skills and beneficial German language skills that support effective collaboration in an international environment

Additional Information

We look forward to receiving your application! Please include your salary expectations (gross annual salary) and your notice period or earliest possible starting date.

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Beumer Maschinenfabrik GmbH & Co. KG