Field Service Technician / Field Service Engineer - 3D Printers (m/f/d)

Join the BigRep team as a Field Service Technician / Field Service Engineer with expertise in Fused Filament Fabrication (FFF) 3D printing technology.

Responsibilities

Installation and Commissioning
- Install and configure FFF 3D printing machines on‑site at the customer's location (primarily within Europe) or provide remote support to our dealers.
- Ensure the machines are functioning correctly and that all necessary settings have been configured.
Maintenance and Repair
- Conduct regular maintenance visits to ensure the performance and reliability of the machines.
- Diagnose and address technical issues, perform repairs and replace defective parts.
- Maintain and service our 3D printers at different BigRep sites.
Remote Customer Support
- Assist BigRep & HAGE3D customer or partner inquiries via telephone or our ticket system when not traveling.
Customer Training
- Independently conduct customer training on proper printer operation and explain maintenance procedures.
- Assist the BigRep Academy in creating training materials and eLearning programs.
Documentation
- Maintain detailed records of installations, maintenance, repairs and training sessions and independently update the customer database.
- Support colleagues at the BigRep Academy in creating how‑to guides for the Customer Knowledge Base.
Spare Parts Management & Travel Planning
- Create quotes for spare parts and services independently in our CRM or ERP system.
- Plan travel and on‑site spare‑parts requirements through our booking system.
- Ensure that necessary spare parts are on hand for quick repairs.
Ownership & Responsibilities
- Increase customer satisfaction and create a positive customer experience.
- Create a service report after every visit.
- Share experiences with the Global Customer Experience Team with proper documentation.

Qualifications

Completed training as a mechatronics technician, electrician or another technical qualification with certification as an electrical specialist.
Experience as a service technician for technical equipment, preferably in additive manufacturing or CNC machines.
Experience in FFF 3D printing technology and willingness for permanent professional training.
Experience in dealing with customers and complaint management.
Independent, solution‑oriented approach, high organization and sense of responsibility.
Teamwork, flexibility, and willingness for continuous professional development.
Strategic, entrepreneurial and creative approach with excellent communication skills.
Driver’s license B (ideally BE) and good driving experience; forklift licence is a plus.
Valid work permit for Germany.
Very good written and spoken German and English skills (B2 level or equivalent).
Willingness to travel nationally and internationally (approximately 50‑70%).

Benefits

A collegial and appreciative corporate culture focusing on the fascination of 3D printing.
Training and development opportunities.
Growth opportunities within a solidly funded company.
Office in Kreuzberg, Berlin.
Choice of benefits: Urban Sports Membership, RegionalHero Card or BVG Ticket.
International team with more than 20 nationalities; English is the company language.

About Us

BigRep is an international 3D printing company. In addition to large‑format 3D printers produced in series, BigRep continuously develops comprehensive solutions for integrated additive manufacturing systems as well as a wide range of printing materials on an open choice basis. The portfolio currently includes six large‑format industrial 3D printers. BigRep GmbH, founded in 2014 and headquartered in Berlin, has offices in Boston and Singapore and, since the merger with HAGE 3D in 2024, in Graz and Obdach. BigRep currently employs around 100 people.

Employment Details

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service
Industry: Construction
Location: Berlin, Germany

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BigRep - Large-Format 3D Printers