Job Description

Identify business requirements and solutions related to the support of the specific business area for implementation of a packaged system software. Lead configuration and administration of the Packaged Software, and participating in process design, and system testing.

What You’ll Do

5+ years of hands‑on experience with Facets medical plan product configuration, including benefits, accumulators, and effective‑date driven changes.
- Product Component - PDBC
- Product Variable Components - PDVC
- Service Payment – SEPY
- Limits – LTLT
- Deductible – DEDE
- Benefit Management
Working knowledge of SQL, including the ability to run basic queries to validate data, perform analysis, and support troubleshooting efforts.
Serve as the subject matter expert for application areas, including data definitions, usage and file structure, technical structure of the code and the business rules, and structure of requirements that governs the functionality of the system.
Lead development of Package Software modification requirements and Interface Design Specifications. Configure necessary tables in Packaged Software to support the specific business areas.
Establish and maintain all Packaged Software file configuration, including complex tasks
Plan and serve as a key liaison with business areas during development and implementation.
Independently analyze business problems or opportunities; develop recommendations and solutions for those problems/opportunities, implement those solutions, and provide communications on the associated actions, business impacts, and results. Facilitate completion of projects within the allocated time and budget
Provide direction and assistance to junior staff members
Provide technical leadership and application expertise to at least one business project team and non-project related activities.
Provide detailed configuration expertise to customers and business partners. This includes verbal, written, and electronic communication, and delivering presentations when needed.
Provide consultative support in analyzing business requirements / use cases / functional requirements in order to ensure the development of efficient enterprise solutions
Perform analysis of current usage of Package Software and reports back to business areas regarding improvements in process, data quality and results.
Fulfillment Team:
- Perform key components of the System Development Life Cycle (SDLC):
- Designing –building solutions that support business needs
- Code Development and Maintenance
- Unit Testing – creating sample data sets to validate that the code is developed to perform as intended
- Documentation – writing system/technical specifications to ensure solution supports functional requirements.

What You’ll Bring

Bachelor’s degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field

What You’ll Get

The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in‑person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid‑Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in‑office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market‑price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$98,092.00 - $156,947.00

Skills

JOB ALERT FRAUD:

We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text‑based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to:

#J-18808-Ljbffr