Customer Experience Manager, South Germany

3 days ago Be among the first 25 applicants

Level of position: Associate Director

Position type: 60% field-based, 40% (home-)office based

How will your role help us transform hope into reality?

We are looking for a highly motivated and visionary personality who is interested in shaping the treatment of people suffering from a serious rare disease. As a Customer Experience Manager for Systemic Mastocytosis, you will be primarily responsible for creating general awareness of the disease and communicating the disease and early identification information to the wider referral network. Reporting to the Marketing Lead Germany, this function is strategically focused on realizing the goals related to systemic mastocytosis and contributing to the future overall success of Blueprint Medicines a Sanofi Company.

What will you do?

Mapping and developing the referral pathway and network of HCPs across different specialties, i.e., identifying key stakeholders along the pathway (hemato-oncologists, dermato-oncologists, dermatologists/allergists, osteologists, etc.) - Creating an understanding of their role in regional interaction
You will establish contacts with oncology/haematology stakeholders as well as oncology and physician networks and organisations and contribute to networking with other relevant stakeholders
You plan and carry out projects and events independently in close cooperation with the KAM and MSL team (in your region).
You will determine the national and regional care structure and situation of patients with systemic mastocytosis and identify the potentially involved actors in care.
You will create the platform for the implementation of national care projects by networking the relevant actors in patient care with each other and installing the establishment of national working groups.
You will maintain networks to optimize patient care at regional and national level.
You will work effectively within the Blueprint Medicines product team, promote strategic collaborations and always ensure open communication and a constant exchange of experiences and ideas.
Collaborate with HCPs and a wider range of stakeholders who play a critical role in the course of treatment to communicate effective care for patients with mastocytosis and create general awareness of the disease (including prevalence, severity and stages/disease progression and treatment options) -Use of innovative value story techniques and omnichannel tools adapted to the respective stakeholders
Communicate a convincing presentation of the necessary steps for early identification, diagnosis and benefits of early treatment initiation (including available infrastructures and programmes, etc.) to healthcare professionals and a wider range of stakeholders to ensure that they are convinced of the importance of early detection by understanding the patient's diagnostic pathway and refer patients if necessary
Removing all operational barriers in the referral and patient journey in collaboration with healthcare professionals and a wider range of stakeholders (e.g., MFAs where applicable) to ensure a seamless patient experience from diagnosis to treatment.
Ability to excellently coordinate and collaborate in cross-functional teams (KAM and MSL) in an agile environment with self-organized teams around key accounts to ensure effective implementation, proactively respond to customer needs, identify market dynamics and trends, and develop strategies that support strategic goals
Adapt and orchestrate the omnichannel approach (e.g. F2F, digital communication channels) to the different customer segments based on the local go-to-market model to ensure intensive and personalized interaction with key stakeholders
Sharing the knowledge gained in the field within the cross-functional team
Independent and responsible management of the available project budget
The work requires an in-field presence of at least 60%

What minimum qualifications do we require?

Desired experience in the field of Specialty Care/ Rare Disease/Oncology
Experience as a Customer Network/Experience Manager preferred
Several years of experience in the distribution of pharmaceuticals, biotechnology
Experience in the referrer business, work in and with networks or as a key account manager
Expertise in disease education
Pharmaceutical sales representative training after 75 AMG or scientific studies
Excellent interpersonal and communication skills with the ability to effectively engage internal and external stakeholders and build and maintain strong working relationships
Solution-oriented mindset that enables effective and creative problem solving, with customer needs at the center
Ability to dynamically adjust priorities to changing circumstances
Possession of an agile learner who feels comfortable in complex environmentsto be able to convince, shape and guide colleagues; to be able to articulate and explain the strategy simply and clearly; to be able to create an environment for the development of the "Play to Win" culture
Being a team player: Collaborative thinking with collective dynamics in mind, striving for collective success rather than individual success
Autonomous approach to new customer acquisition and ability to rebuild resilient customer relationships
Use of synergies and strengths from the internal network as well as cross-functional working methods
Confident approach even outside the comfort zone paired with the will and attempt to push boundaries

What additional qualifications will make you a stronger candidate?

Proven track record in various sales roles in the field
Existing customer network in the field of oncology/dermatology preferred
In-depth understanding of the operational aspects of treatment pathways
Ability to use an omnichannel approach when collaborating with external experts to orchestrate deep and personalized collaboration based on their maturity level and preferences
Affinity for new technologies e.g. AI, IVA
Strong commercial business acumen, strategic and innovative thinking
Digital and analytical capabilities to analyze, transform data and feedback into insights
Adhering to compliance, achieving and maintaining all applicable regulatory, legal and operational rules and procedures
Strong communication skills in German & English, both written and oral
Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism

Why Blueprint?

At Blueprint Medicines, we achieve impactful results because of our global crew of compassionate innovators – the Blue Crew. Through authentic relationships and our collective entrepreneurial spirit and action, we are each empowered to take ownership and execute with strategic prioritization. We put trust in our people to break through norms and conventions using their individual strengths and insights, which drives our success.

This is the place where the extraordinary becomes reality, and you could be part of it.

Patients are waiting. Are you ready to make the leap?

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

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