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Department: RETAIL OFFLINE

Location: DE

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Client Advisor to deliver exceptional customer experiences that bring the Burberry brand to life. As a key ambassador of Burberry, you will build meaningful client relationships, provide expert product guidance, and contribute to the success of the store through outstanding service and commercial excellence. This role combines luxury retail expertise with a passion for craftsmanship, customer engagement, and personalised service.

RESPONSIBILITIES

Deliver an elevated and personalised client experience that reflects Burberry's heritage and values.
Build lasting client relationships, developing a strong client book and nurturing repeat business.
Maximise sales opportunities through expert product storytelling and tailored recommendations.
Support visual merchandising standards and maintain an inspiring and well-presented store environment.
Efficiently process transactions, customer enquiries and after-sales requests with accuracy and care.
Contribute to stock management, operational excellence, compliance and health and safety standards.

PERSONAL PROFILE

Proven experience delivering exceptional customer service within luxury, premium retail or a client-focused environment.
Fluent German and strong English language skills, with the ability to confidently engage with a diverse client base.
Strong communication and relationship-building skills with a customer-first mindset.
Passion for luxury fashion, craftsmanship and delivering personalised experiences.
Comfortable working collaboratively within a team while taking ownership of individual goals.
Well organised, adaptable and able to perform effectively in a fast-paced retail environment.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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