German Speaking Airline Contact Centre Agent

The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides.

Main duties and responsibilities:

We are looking for Airline Contact Centre Agents to join one of our sections in the airline industry. Ideal candidates will be given full training and will be assisting customers via phone, social media, chatbox, and emails. The section offers growth in different areas and provides opportunities to those who are willing to learn.

This position is available on a 40 hour-week basis. It is ideal for those candidates who are looking for stability and career growth.

Requirements

Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word
Fluency in German (C1) and English (C1)
Good customer service skills from previous job experience
Excellent communication skills – written & spoken in the required language
Ability to work in a fast-paced environment
Good team player with ability to build and maintain strong relationships
Word processing skills – be able to type 25 WPM

Salary

1st month of employment (Training & Practice) - EUR 5.60 per hour
From 2nd month of employment – EUR 8.10 per hour
After probation period – EUR 8.50 per hour
After 12 months of employment - EUR 8.75 per hour (performance-based)
After 18 months of employment - EUR 9.20 per hour (performance-based)

Language Allowance: German – EUR 250/month. Eligible after the training period.

KPI (Performance) bonus: Up to EUR 2,000 yearly (pro‑rated monthly) – this is based on performance and eligible after 6 months

Relocation allowance: €2,000 eligible after 1 month of employment

Contract Type

Indefinite

Working hours

Operating hours are Monday to Friday from 9am-6:30pm. (8h daily shift).

Benefits

Full Training
Basic Health insurance - following 6 months of employment
Career Progression opportunities
Mobile schemes
Gym packages included
Relocation – Centrecom will assist as much as possible. They will also discuss this during the interviews.
In-house canteen serving different healthy food with affordable prices
Monthly events
Free on-site parking
Staff discounts in over 50 local businesses

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