Benefits transportation expenses partially covered

A Japanese global logistics company is currently recruiting a Logistics Customer Service Coordinator to join its Frankfurt office. This position offers the opportunity to work in an international logistics environment, coordinating shipments and supporting customers while liaising with overseas offices and internal teams. You will play a key role in ensuring smooth day-to-day operations and delivering a high standard of customer service. The ideal candidate will have experience in logistics or freight forwarding, strong organisational skills, and the ability to manage multiple priorities in a fast-paced environment. (Ref: ST47491 - Please include this when making any enquiries.)

Main Responsibilities

Prepare quotations and manage customer enquiries
Coordinate domestic and international shipments
Process invoices including triangle shipment transactions
Communicate with customers, overseas offices and internal departments
Monitor shipment progress and provide timely status updates
Prepare and maintain operational documentation, reports and databases
Support process improvements and assist with training junior team members

Ideal Candidate

At least 3 years' experience in logistics, freight forwarding or customer service
Fluent German and English communication skills
Experience coordinating international shipments
Strong organisational skills with excellent attention to detail
Able to prioritise multiple tasks in a fast‑paced environment
Proactive and solution‑oriented approach
Japanese language skills or knowledge of Japanese business culture would be advantageous

Conditions

Location: Frankfurt, Germany
Working Style: office‑based
Salary: over €52,000 per annum depending on experience
Job Type: permanent, full‑time
Working Hours: 8:30–17:30, Monday to Friday (flexible working hours may be considered)
Start: ASAP
Benefits: transportation expenses partially covered

*All applicants for the Logistics Customer Service Coordinator position must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.

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