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Officer, Business Analysis and Sales Operations

Sales Operations Officer (based in Italia or Germany)

Global Band

(HR to assign)

Reference No.

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Location(s) of role:

Country / City

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Sub-Function or Sub-Segment

Start with version 1.0.

Position this role reports to

Date Updated

Role Purpose

(write a short paragraph why the role exists and its contributions to achieving Coats’ goals)

This role will provide best-in-class sales administration support to the Commercial Team to ensure optimal service and support for our customers in a timely and efficient manner for sustainable and profitable business growth. The support includes but not limited to customer master data update and maintenance, sales contract with customers and backend support for the Commercial Team and customer-specific requests.
This role will perform to implement customer pricing (Brands and T1s, the manufacturers of Brands) to ensure the end-to-end workflow from initiating price changes, approval, price data update in systems to market implementation in a timely, accurately & effectively manner to support business profitable and sustainable growth.
This role will require to perform operational aspects of pricing including but not limited to analysis, reporting, data update and maintenance, discrepancy and issue handling to ensure comprehensiveness and accuracy to the Commercial needs & requirement and compliance to Coats policy and market regulations.

Principal Accountabilities and Key Activities

(Principal accountabilities are specific areas of accountability unique to the position requiring decisions or delivery of results. Accountabilities should not be shared. For most roles, there will be 4-6 accountable areas. For senior roles, there are usually 6-8 accountable areas. Under each principal accountability, identify key activities that are required for delivery. Focus on up to 4 specific activity areas. Activities support the attainment of accountable areas).

Customer Master Data

Ensure the Commercial and Customer Service team have up-to-date and accurate master data onto relevant systems to support customer order transaction activities timely, accurately and efficiently
Manage the end-to-end workflow from receiving the requests, validating to maintaining the updated master data in systems to ensure all processes are followed and records are kept properly for auditing purpose

Price Implementation & Administration

Perform seasonal or day-to-day implementation of price changes to ensure the end-to-end workflow from price change initiation, price change approval, price data update in systems to market implementation are followed up, executed and implemented timely, accurately and effectively
Collaborate and communicate with Global Accounts Team, Direct Sales Team, Finance Team and other functional teams as required to ensure price implementation is executed seamlessly and timely
Ensure updated price is communicated internally to all stakeholders timely and effectively as well maintained properly for internal and external traceability and auditing purpose
Acquire and follow up for price approval based on DOA (Delegation of Approval)
Ensure price change is updated & maintained in respective tools or systems timely and accurately
Ensure price quotation or customer-specific documents are updated and communicated to customers and respective internal functional teams timely and accurately

Business Analysis and Reporting

Perform business analysis and reporting (including price or margin) periodically timely and accurately to support pre-sales, during-sales and after-sales stage with the adoption of best practices with reporting tools, dashboards and systems
Acquire additional information needed from other functional teams to support price & margin analysis e.g production cost, material cost etc.
Use data-driven insights methodology (Define Goals, Collect Data, Analyze Date & Visualize Data) to provide, translate data into actionable metrics and insights to enable the Commercial Team to drive sales and profit performance
Identify sales discrepancies/issues, price discrepancies/issues and propose resolutions
Perform day-to-day sales administrative activities in a timely, efficient and accurate manner. These activities include but not limited to sales or rebate contract with customers, backend support for the Commercial Team and customer-specific requests such as providing Supplier Information etc…
Trouble shoot concerns/issues raised collectively with relevant functional teams to ensure completion of smooth business transactions
Collaborate and communicate with other functional teams (HR, H&S, Finance, Supply Chain etc…) to implement regulations, rules, compliance policies to the Commercial Team such as company compliance training, Health & Safety briefing etc….
Other ad-hoc sales administration supports within the Sales Ops team, to the Commercial Team and other functional teams to ensure optimal service and support for our customers

Process Improvement & SAP project implementation

Execute and adopt data-driven, technology-driven sales administration process
Proactively identify bottlenecks in the existing process and practice, challenge status quo, propose what can be improved to make the process and practice more efficient, accurate and effective, thereby enabling the Commercial Team and other functional teams for real-time and self-help information as needed
Provide guidance, training and support for effective implementation and the adoption of new process, tools and systems. Collate feedback from the users for further improvement.

Financial Dimensions

Figures In USD

Direct Responsibility

Support Responsibility

Turnover

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☐

People Management Responsibility (direct / indirect reports)

Indicate the number of people managed in total

☐

☐

Manager of a team

☐

Teams Manager (manager of multiple teams)

Global Remit

Operates in:

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Market

☐

Corporation-wide

Key Relationships

(For new roles or where reporting relationships have change, please attach an organisation chart)

Internal (excluding direct team and manager)

External

Direct Sales team
Global Sales team
Customer Service team
Finance team
Other functional team as required
Customers (Brands and T1s i.e. manufacturers of Brands)
Third party service providers

Education, Qualifications and Experience

(Include skills and competencies required to perform the role competently)

Minimum 3 years of experience in sales operations or customer services.
Familiar with ERP systems e.g. LN and Sage is a plus, as well as customer ordering system
Proficiency in systems and software applications like Excel, Word and SAP
Strong analytical skills
Able to work in operational tasks, such as managing customer, price and product information in ERP systems
Good interpersonal & communication skills
Proactive and be able to work independently under pressure with high accuracy
Excellent proficiency in English and Italian, fluency in French is a plus
Ability to develop and maintain good working relationships at all levels
Demonstrated growth mindset and ability to apply data-driven insights.
Capable of working in a competitive, demanding and time-critical environment
Proven ability to follow up thoroughly and attention in detail while keeping the broader project goals in sight
Strong analytical and data interpretation skills . Ability to grasp complex information and simplify it
Knowledge of Coats Footwear business model, structure and systems
Degree in Business Administration or equivalent knowledge acquired with professional experience
Knowledge of industrial/manufacturing business model and structure

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Coats Group plc