Sales Operations Officer (m/f/d)

Footwear Division – Structural Components | Location: Remote, Germany | Reports to: Sales Operations Manager EMEA/Americas

About Coats Thread Germany GmbH – Part of Coats Footwear Division

What drives us is our passion for quality, innovation and speed.

Coats Thread Germany GmbH is part of the Coats Group – a world leader in thread manufacturing and structural components for apparel and footwear, and an innovative pioneer in performance materials. These essential solutions are used in a wide range of products, including those that protect people, data and the environment.

As a trusted partner to the world’s leading brands, we deliver critical, innovative and sustainable solutions. Our portfolio includes high-quality, value-added products, among them sewing threads for apparel, footwear and specialist applications.

With a proud history of more than 250 years and the ambition to keep evolving and stay one step ahead of changing market demands, we operate in 50 countries today. More than 17,000 colleagues worldwide work every day for our customers’ success.

At Coats, innovation, excellence and a diverse, collaborative working environment are at the centre of everything we do. We create the conditions for every team member to reach their full potential. If you want to help shape the textile industry and become part of a global leader with a long tradition and a forward-looking vision, we would love to get to know you.

Well-known brands of Coats Footwear, within a portfolio of more than 450 different products, include Nylbond, CoatsKnit, EcoVerde, Powerflex, ProWeave™, Rhenoprint™, Cyclea, Vogue and Verde.

Brief job description:

You provide sales administration and back-end support to the Commercial Team and ensure fast, reliable service for our customers
You maintain and update customer master data in SAP and other relevant systems and document requests in an audit-proof way
You implement price changes (seasonal and ongoing), from initiation and approval through to system updates and market implementation
You obtain and follow up on price approvals in line with the Delegation of Approval (DOA)
You update and communicate quotations and customer-specific documents internally and externally
You work closely with Global Accounts, Direct Sales, Finance and other functional teams
You prepare analyses and reports (including price and margin) for pre-, during- and after-sales
You turn data into actionable metrics and insights for the Commercial Team
You identify sales and price discrepancies and propose solutions
You manage sales and rebate contracts as well as customer-specific requests, e.g. supplier information
You resolve queries and issues together with the relevant functional teams
You support the implementation of policies and compliance requirements in the Commercial Team (e.g. mandatory trainings, health & safety)
You identify bottlenecks in existing processes and propose improvements
You contribute to SAP projects and support and train users on new processes, tools and systems

Professional requirements:

You are fluent in English and Italian, both written and spoken
You have strong operational experience with SAP SD, particularly in pricing management and customer master data maintenance
You have advanced Excel skills, including pivot tables
You have at least 3 years of experience in sales operations or customer service
You think analytically, understand data and can grasp complex information and present it clearly
You are confident with Word and customer ordering systems

Nice to have:

Experience with other ERP systems (e.g. LN, Sage, Baan)
Knowledge of the Coats Footwear business model, structure and systems
A degree in business administration or equivalent knowledge gained through professional experience
Additional European languages, preferably French
Knowledge of industrial or manufacturing environments

Personal requirements:

You work proactively, independently and with a high level of accuracy, also under pressure
You communicate clearly and build and maintain good working relationships at all levels
You have a growth mindset and apply data-driven insights
You stay resilient in a demanding, time-critical environment
You follow up thoroughly and pay attention to detail while keeping the broader project goals in sight
You are willing to travel occasionally to our sites in Ludwigshafen (Rhineland-Palatinate, Germany) and Cassolnovo (Italy)

Benefits:

Remote work: You can work remotely within Germany, and by arrangement also temporarily as a workation in Italy
Flexible working hours: You organise your working day around your tasks and appointments
Lyra Wellbeing: You have access to a confidential support service for mental health, personal challenges and wellbeing
Pension plan: You can save for retirement through salary conversion, and we contribute to your plan with an employer subsidy
BusinessBike: You can use our bike leasing offer
International environment: You work with colleagues, customers and brands in Germany, Europe and worldwide
Room to shape: You can make a real difference and take on responsibility with a high degree of autonomy
Development: You have opportunities for professional and personal growth in an internationally operating company

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