Select how often (in days) to receive an alert:

- required immediately, permanent -

Tasks

Perform failure analysis and root cause investigation on returned congatec products.
Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)
Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair.
Create failure reports, corrective action reports (CAR) and 8D reports for customers.
Act as technical interface to customers for RMA-related topics.
Provide technical support and communication regarding failures, analysis results and solutions.
Manage the end-to-end RMA process, including:
- Clarification of returned material with customers
- Creation and assignment of RMA numbers in ERP system
- Coordination of incoming and outgoing shipments
Support continuous product improvement by feeding back failure data to engineering teams.
Collect and analyze failure data (error codes, root causes, corrective actions).
Support the implementation and improvement of customer service and repair processes.
Maintain laboratory equipment and test infrastructure.
Contribute to ERP and tool improvements for service and RMA handling.

Profile

Bachelor’s degree in Electrical/Electronic Engineering or related field.
2–5 years of experience in failure analysis, repair, or customer service engineering in electronics or EMS environment.
Solid understanding of electronic circuits and components.
Ability to read and interpret schematics and PCB layouts.
Hands-on experience with laboratory equipment (oscilloscope, multimeter, solder stations, etc.).
Knowledge of failure mechanisms in electronic components and systems.
Experience with debugging and repair of embedded systems (x86/ARM is a plus).
Experience in customer communication and technical reporting.
Familiarity with RMA processes and ERP systems (e.g. SAP).
Structured approach to problem solving and root cause analysis.
Strong customer-oriented mindset.
Strong analytical and troubleshooting skills.
Good communication skills in English (spoken and written).

Become part of our successful team!
We look forward to receiving your complete application.

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congatec GmbH