As a Junior Account Manager, you will support the growth and retention of client relationships across multiple European markets. You will work closely with Account Executives and cross-functional teams to manage existing accounts, identify upsell opportunities, coordinate projects, and ensure a high level of client satisfaction. You will also contribute to CRM management, reporting, and internal initiatives.

Location: Remote

Languages: English and French — Fluent (written & spoken) — mandatory

Key Responsibilities:

Account Ownership & Relationship Building

Support the management of a portfolio of existing client accounts, acting as a day-to-day point of contact.
Build strong relationships with clients by understanding their needs, goals, and challenges.
Ensure a high level of client satisfaction through regular communication and proactive follow-ups.

Revenue Growth & Account Development

Identify opportunities for upselling and cross-selling within existing accounts.
Support renewal processes and contribute to commercial discussions.
Collaborate with senior team members to grow account value and retention.

Client Coordination & Delivery Support

Coordinate with internal teams (Delivery, Marketing, Sales) to ensure successful execution of client projects.
Monitor ongoing activities and ensure alignment with client expectations and timelines.
Assist in onboarding new clients and supporting smooth project kick-offs.
Prepare client-facing materials such as presentations, reports, and proposals.
Participate in client meetings and support follow-ups with clear action points.
Contribute to Quarterly Business Reviews (QBRs) and performance updates.
Maintain accurate and up-to-date records of accounts, opportunities, and activities in Salesforce.
Support tracking of renewals, upsell opportunities, and account performance.
Ensure data quality and adherence to internal processes.

Reporting & Insights

Support the preparation of account reports and performance analysis.
Identify trends, risks, and opportunities within assigned accounts.
Provide actionable insights to improve client outcomes and account growth.

Requirements:

1–2 years of experience in account management, sales, customer success, or a similar client-facing role.
Experience working with CRM systems (Salesforce preferred).
Strong communication skills in English and French (written and spoken).
Basic understanding of sales cycles, account management, and client relationship building.
Ability to manage multiple accounts and priorities in a structured way.
Strong organisational skills and attention to detail.
Proficiency in Microsoft Excel and PowerPoint.

Nice to Have:

Experience supporting renewals, upselling, or client growth initiatives.
Familiarity with LinkedIn Sales Navigator or similar tools.
Exposure to working with cross-functional teams in a commercial environment.

Soft Skills:

Strong organisation and prioritisation skills.
Ability to manage multiple accounts and tasks simultaneously.
Excellent verbal and written communication.
Proactivity and ownership mindset.
Problem-solving attitude.
Collaboration with cross-functional teams.
Coachability and openness to feedback.
Resilience, adaptability, and positive attitude.

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Customertimes Corp.