Contribute to the business development of sales products and aftersales services within your area of responsibility. Manage customers’ portfolio and ensure customer satisfaction. Maintain a long-term and structured relationship in line with the company’s overall strategy, while increasing operational performance, and business profitability.

Organize and coordinate after-sales service operations: customer follow-up, contract and service call management, deployment of activities at existing and new sites, and operational management of after-sales service teams.

Ensure compliance with commitments regarding quality, deadlines, and costs.

JOB DESCRIPTION

Your mission will include the following activities:

Develop and monitor the products Sales and After-Sales Service activity plan for the area: activity forecasts, workload plans, operating budgets, and monitoring of costs and profitability for services and service contracts.
Contribute to the business development of tooling sales and after-sales services such as: preparing proposals and quotes, negotiating and monitoring contracts, and managing customer relationships.
Conduct business reviews and contribute to defining corrective and improvement actions.

And specifically for the After-Sales perimeter:

Manage and coordinate all After-Sales Service activities within the assigned area (region/sites): organizing operations, implementing the company’s after-sales service strategy, managing resources, and developing team skills.
Oversee the feasibility and execution of After-Sales Service activities: assess technical and human resources, prioritize tasks, approve service requests, and coordinate with internal teams and external partners.
Organize the planning of After-Sales Service activities (schedules, timing, subcontracting) and ensure regular communication with customers regarding the progress of services.
Participate in defining and implementing after-sales service and sales processes and procedures.

PROFILE

With a higher education background in Mechanical or Manufacturing Engineering, you have continued your studies with a specialization in Business/Project Management.

You also have at least 10 years of experience in MRO/MRE.
You have excellent writing skills.
You are fluent in English & German.
You demonstrate autonomy, rigor, and interpersonal skills.
You have a strong interest in international technical environments.

CONDITIONS

Location : Frankfurt am Main or Hamburg or Berlin

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