Monitor all casework for a group of customers and ensure SLA compliance by diagnosing problems and driving timely resolutions.
Perform proactive service meetings to prepare customers for upcoming releases and provide status updates.
Collaborate with internal organizations to communicate, prioritize, and advocate on behalf of customers.

Your Team:

Global Customer Satisfaction enjoys the flexibility and greater work life balance of remote work.
Ample resources, tools, training, and support are provided to ensure success and continued development.

About You:

5+ years in ILS Management/Implementation or Library experience.
Willingness to submit to and clear a Public Trust background check.
Includes Medical, Dental, Vision, Life and Disability Insurance, Flexible spending accounts.
Retirement Savings Plan, Paid Parental Leave, Holidays and Paid Time Off (PTO), and mentoring program.

EBSCO Information Services

EBSCO Information Services delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs of end-users. Headquartered in Ipswich, MA, the company employs more than 2,700 people worldwide, embracing hybrid or remote work models with a culture of innovation and forward-thinking strategies.

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