About the Role

Manager, Field Applications, EMEA who will play a pivotal role supporting our growing customer base in the EMEA region. The role oversees a team covering one half of EMEA, supports customers and the commercial team in technical applications, training, and troubleshooting, and reports to the Sr Manager, Field Applications. The position is remote based in the DACH region and requires frequent travel to customer sites.

Responsibilities

Frequently traveling to customer sites is required
Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
Supporting commercial team and customers in their technical applications and providing product training
Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
Providing strategic and competitive feedback to marketing and product development teams, and independently leading or managing beta tests at customer sites
Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
Mentoring and leading a team of Field Application Scientists
Traveling with members of the team to develop their training and troubleshooting skill sets
Leading regional team calls to develop tactical frameworks to address the needs of the region
Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
Collaborating with other cross‑functional leaders to improve processes and work to scale the organization
Delivering customer training and workshops, both in‑person and remote
Utilizing service CRM software to accurately identify and document customer opportunities
Collaborating with internal partners to resolve customer issues and improve processes

Qualifications

Bachelor's degree with 10+ years, Master’s degree with 8+ years or PhD with 6+ years in NGS library construction (a combination of experience and education may be considered)
Hands‑on experience with cell culture and tissue handling required
Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
Must be highly motivated and have strong problem‑solving ability
Excellent communication and strong relationship‑building skills
Highly collaborative and adaptable; able to work well within multidisciplinary teams
Skilled in nucleic acids and protein analytical methods
Experience with single‑cell protocols and cell culture for multi‑omics workflows
Generate high quality and reproducible wet‑lab data from established protocols
High degree of comfort navigating technical project discussions
Must be able to work independently and as a team player
Demonstrated account‑management skills
English speaking and second language is preferable

Physical Requirements

Ability to lift up to 20 pounds
Must be flexible in working hours as this position may require customer support during non‑regular business hours

Location

Remote (DACH region based)

Travel

Domestic and international travel up to 70%

Job Type

Full‑time, Exempt

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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Element Biosciences