We have an exciting opportunity for you to join our team as a Dispatch Agent.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

Preparing courier schedules and routes
Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way
Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick‑up and delivery assignments
Providing support to the couriers and assisting them with issues resolution
Contacting customers when needed to obtain additional information or advise on potential service‑related issues
Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on station's productivity, volumes and performance

What do you bring with you:

Experience in co‑ordinating a team in a busy transport and / or dispatch environment an advantage
Good Microsoft Office & PC skills
Good geographical knowledge
Focused on accuracy and attention to detail
Driven to solve problems while using planning and organizing skills
Able to communicate and align with different stakeholders
Ability to manage own and teams time effectively with attention to detail in a pressurised environment

What do we offer:

Attractive compensation package
Training to get you started and on‑the‑job learning opportunities
Extensive learning resources to further develop your skills and knowledge, including online language courses
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced‑rate shipping
Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

DISPOSITION

Arbeitszeit Vollzeit in dem Zeitraum von 10:00-21:00

Die Vergütung erfolgt nach dem gültigen Flächentarifvertrag.

Die Tätigkeit als Dispatch Agent umfasst folgende Tätigkeiten:

Briefing und Debriefing der Nahverkehrspartner;
Übergabe und Übernahme der Sendungsdokumentation sowie deren Kontrolle
Hallendisposition
Schnittstelle zwischen Frachtführern und Mitarbeitern der angrenzenden Abteilungen
Datenerfassung der POD`s
Bearbeitung der Abholaufträge unter Berücksichtigung der Sonderfälle gem. ISO Handbuch
Bearbeitung und Verantwortung von Nachnahmen

Ihr Qualifikationsprofil:

Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation im Bereich Transport & Logistik
Englischkenntnisse
Sehr gute Deutschkenntnisse – Mindestanforderung C1
Fundierte Kenntnisse operationeller Abläufe
Gute MS-Office Kenntnisse
Bereitschaft zu flexiblen Arbeitszeiten/ Schichtdienst
Teamfähigkeit, Belastbarkeit, Flexibilität

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P‑S‑P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.

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FedEx Group