Team Lead Order Entry

Location: Heidelberg area, Germany
Salary: €55,000-€65,000
Languages: Fluent German and working proficiency in English

Are you an experienced Order Management or Customer Service professional ready to lead a team while remaining actively involved in day-to-day operations?

Our client is an established international organisation supporting scientific research and laboratory-based markets. They are looking for a hands‑on Team Lead Order Entry to manage a small team and take ownership of the complete Order-to-Cash process. This is not purely a management position. You will lead from the front, supporting your team, processing customer orders, resolving complex issues and ensuring customers receive an accurate, responsive and reliable service.

What you'll be responsible for

Leading, developing and managing the Order Entry team
Planning workloads, resources and holiday coverage
Remaining actively involved in customer order entry and processing
Managing the complete Order-to-Cash process
Monitoring order backlogs, delivery commitments and product allocation
Resolving urgent or complex order, shipping, inventory and payment issues
Working closely with Sales, Production, Logistics, Finance and Technical Service
Tracking KPIs covering accuracy, processing times, backlogs and delivery performance
Identifying opportunities to improve processes, efficiency and service quality
Supporting system implementations, audits and improvement projects

What we're looking for

At least five years' experience in Order Management, Customer Service, Order Processing or a similar function
Previous experience leading and developing a small team
A commercial qualification or degree in business, supply chain, logistics or a related discipline
Strong knowledge of ERP systems-Microsoft Navision or Oracle NetSuite would be advantageous
Experience improving processes and monitoring operational KPIs
A highly organised, customer-focused and solutions-driven approach
Confidence working across multiple departments and managing competing priorities
Fluent German and working proficiency in English
Strong Excel, Microsoft Office and Teams skills
Experience using Salesforce would also be beneficial.

You must live within a realistic commuting distance of Heidelberg .

Ready to take the next step?

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Gold Group