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For our Service & Support team in Nehren we are looking for an "System and Service Specialist (m/w/d)" focusing on our molecular diagnostics instruments.

MDx Systems and Support Specialist (m/f/d)

Location: Nehren | Req. # 2026-19214

Do you want to create solutions that improve the world? Then you belong at Bruker — where you will join a global community of experts driving meaningful impact through science and technology. At Bruker, you will thrive in an agile working culture defined by interdisciplinary collaboration, innovation, and growth. Enjoy the freedom, autonomy, and development opportunities that empower you to shape the future.

About Bruker

Bruker is one of the world's leading analytical instrumentation companies. Our technologies enable breakthrough discoveries and innovative applications that improve human health and quality of life.
Trusted worldwide, Bruker combines scientific excellence with a clear mission:
Making the world a better place — with over 11,000 employees at more than 100 locations.

Hain Lifescience GmbH is a manufacturer and distributor of in-vitro diagnostics. Our customers include medical laboratories worldwide. Our core competencies are molecular genetic test systems and devices for detecting dangerous pathogens or hereditary diseases. Since October 2018, Hain Lifescience has been part of the globally successful technology group Bruker, headquartered in the USA. In May 2025 EliTech Group joined Bruker MDx.

The position is designed to provide expert application support and training for instruments, software, and test kits, ensuring effective implementation and use of molecular diagnostic systems by customers.

Main tasks are:

Troubleshoot customer issues and perform root cause analysis as part of 2nd level support
Contribute to internal service tasks and repairs
Support the introduction of product changes together with Product Management
Participate in company-wide or cross-functional projects

Bachelor's or Master's degree (or equivalent technical college qualification) in electrical engineering, or medical devices technician with experience in biotechnology and physical engineering.
Hands‑on experience with molecular diagnostic instruments in a laboratory setting would be a significant advantage.
Experience with CRM Service tools for reporting and task management
Good knowledge of LIS (Laboratory Information Systems) and Lab IT infrastructure to ensure seamless instrument integration and remote connection
Strong communication and presentation skills including good teamwork and organizational skills
Professional and confident demeanour when interacting with customers
Problem‑solving skills and a proactive approach
Previous experience in a customer-facing role
Strong technical aptitude and interest in IT-related topics.
minimum B2 level in written and spoken German and English
Willingness to travel up to 50%
Valid Class B driving licence
Some hybrid working is possible as agreed with manager

Work-Life Balance: We recognize the importance of balancing professional duties with personal life. Flexible schedules and remote work options allow you to align your professional responsibilities with your personal commitments, enhancing your quality of life.
Health and Wellbeing: Your health is our top priority. We believe that the health and well-being of our employees are fundamental to our success. We are committed to creating a supportive and healthy work environment by prioritizing measures designed to ensure physical and mental well-being.
Financial Rewards: We value your hard work and dedication. By ensuring that you are fairly compensated, we acknowledge your valuable contributions to our success.
Growth and Development: Grow with us. We are committed to creating an environment where every individual has the chance to learn, grow, and succeed. This means we support your career goals and provide the resources and opportunities to advance your career.
Flexibility: Explore and thrive. Whether it's a new role within the company or an international assignment, we support your career journey every step of the way. This means we offer the flexibility and support to take on new challenges and expand your professional horizons.
Inclusive Culture: We strive to create an environment where you feel welcome, respected, and supported. Regardless of your background or identity, you should be empowered to make a meaningful contribution every day.

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