Company Overview

Hotel Res Bot is a fast-growing company helping hotels and travel agencies automate their inbound communications using self-trained AI.

Our platform is designed specifically for reservation and group sales teams, helping them manage and respond to high volumes of inbound email communication more efficiently and consistently.

We integrate with hotel systems such as PMS and booking engines, but our core focus is improving how hotel teams handle guest and group requests via email in their daily operations.

We are a small, international team working in a trust-based, remote-first environment where ownership, clarity, and direct communication matter more than hierarchy.

Job Summary

This is a client success role focused on helping hotel reservation and group sales teams adopt new ways of working, integrate our system into their daily operations, and build long-term, trusted relationships.

You will act as the main point of contact for your clients and ensure the system becomes part of their day-to-day workflow, particularly in how they manage and respond to inbound emails, enquiries, and group requests.

The role is about driving real usage and long-term value in operational environments — not sales and not technical implementation.

You should understand how hotels operate, especially reservation or sales departments, and be comfortable working with hotel systems and communication workflows.

Attitude & Culture

Since this is a fully remote position within a small but close-knit international team, we place strong importance on finding someone who is comfortable working independently, communicating clearly, and taking ownership of their responsibilities.

We work in a trust-based, non-micromanaged environment. You have flexibility in how and when you work, and in return we expect reliability, accountability, and good judgement in managing your clients and responsibilities.

Support and collaboration are always available when needed, but this role is best suited to someone who is proactive, organised, and comfortable operating with a high level of autonomy.

We also place strong value on a healthy team and error culture. We focus on learning and improving together rather than assigning blame. Open, respectful communication is essential to us — disagreement is welcome, but personal attacks are not. Maintaining a constructive and collaborative environment is especially important in a fully remote company.

Your Impact

Client Success & Adoption

Own relationships with hotel reservation and group sales teams

Support teams in integrating the system into daily email-based workflows

Ensure clients are actively using the platform in real operational settings

Conduct regular online check-ins and occasional onsite visits (day trips)

Identify gaps in adoption and proactively improve usage and engagement

The Voice of the Customer

Act as the main bridge between hotel operations and our internal team

Translate real operational challenges into structured, actionable feedback

Ensure the system reflects how hotels actually manage guest and group communication in practice

Help improve workflows, messaging, and configurations based on real-world usage

Relationship Ownership

Build and maintain long-term, trusted relationships with hotel teams

Monitor usage, engagement, and operational success over time

Ensure clients consistently gain value from improved communication workflows

Maintain accurate and structured records of client interactions and activity

Internal Collaboration

Work closely with support, product, and technical teams

Support smooth handovers from onboarding and implementation

Contribute to improving internal processes based on real client feedback

Who You Are

The Hotel Operator

2–3 years experience in:

hotel reservations department, OR

group sales department, OR

front office with strong email handling responsibility

Strong understanding of how hotel reservation and group email workflows operate in practice

The Communicator

Fluent in German (C1 / business level – required)

Fluent in English (required)

Spanish is a plus, but not required

Able to communicate clearly with both operational teams (e.g. reservations, group sales) and senior hotel or HQ management, adapting the message to the audience while keeping clarity and structure

Comfortable proactively engaging with clients via email, phone, or online calls when needed to support adoption and ensure effective daily use of the system

Able to help align day-to-day usage with longer-term operational goals and ensure the system is delivering value across both operational and management levels

Tech-Aware (but not technical)

Understanding of hotel systems such as:

PMS

Booking engines

Channel managers (basic understanding)

Comfortable learning and working with digital tools used for client management and reporting

No coding required, but confident working with structured systems and workflows

Project Management (Nice to Have)

Previous experience in project coordination or project management, or relevant training/certification, is a plus

Comfortable coordinating tasks, tracking progress, and following up with different stakeholders to keep activities on schedule

Able to manage multiple client priorities while maintaining clear communication and structured documentation

Ownership Mindset

Works independently and takes responsibility for outcomes

Structured, reliable, and proactive

Identifies issues early and acts before escalation is needed

Growth & Development

This role offers clear long-term development opportunities into:

Senior Customer Success roles

Implementation / Operations Lead roles

Product-facing or solution-focused positions

Closer collaboration with product and operational strategy

We actively support learning, ownership, and internal progression

Benefits

100% remote work environment

Flexible working hours

Flat hierarchy and direct access to decision-makers

Supportive international team culture

Opportunity to grow with a fast-growing company

Company-provided equipment (Laptop + screen + keyboard + mouse)

Equal Opportunity Statement

Hotel Res Bot is an equal opportunity employer. We value diversity and are committed to creating a respectful, inclusive, and collaborative environment for all employees.

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Hotel Res Bot UG UG (haftungsbeschränkt)