Lead discovery conversations and document current-state and future-state processes.
Create process flows, swimlanes, decision trees, and workflow documentation.
Assess upstream/downstream impacts including data, reporting, and integrations.

Qualifications

Bachelor's degree in Computer Science, IT, Business Administration, or equivalent experience.
5+ years in IT and business/industry with strong requirements gathering and analysis.
Experience with Agile/Lean, Jira backlog management, and SDLC.

Preferred Skills

Salesforce familiarity with objects, fields, flows, and permissions.
Ability to partner with developers, business partners, QA, and stakeholders.
Experience in insurance is a plus.

H.W. Kaufman Group is a global network of insurance companies offering innovative solutions across brokerage, underwriting, claims, and risk management. With thousands of professionals in over 60 offices worldwide, we maintain a private, Wall Street-independent culture focused on adaptability and unrivaled service.

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