As an Assistant Community Manager, you support the Community Manager in driving the commercial performance, operational excellence, and member experience of the building. You play a key role in revenue generation, community engagement, and day-to-day operations, while building strong relationships with members and supporting the wider team.

You act as a deputy to the Community Manager and step in to lead the team when required.

Key Responsibilities

Sales

Support the achievement of monthly revenue and occupancy targets in partnership with the Community Manager and Sales Director
Conduct tours, prepare proposals, and issue contracts in line with infinitSpace sales guidelines
Manage day-to-day enquiries and support lead conversion from enquiry to tour
Proactively identify growth opportunities within the member base, including referrals and upselling initiatives
Assist with broker campaigns, referral programmes, and lead-generation events
Support sales reporting, pipeline updates, and daily occupancy forecasting
Participate in the commission structure following probation

Member Experience

Deliver an exceptional member experience aligned with satisfaction KPIs
Act as a key point of contact for members, resolving requests within SLA timelines
Support front desk coverage to ensure consistent service during business hours
Build strong relationships with members and foster a connected community
Implement building-specific initiatives to improve member satisfaction
Support communication of business updates, process changes, and company initiatives

Operations

Conduct daily building walkthroughs to maintain quality standards
Coordinate with vendors to ensure maintenance, cleaning, and service levels meet company standards
Process and monitor member maintenance requests within SLAs
Support vendor management, quality control checks, and performance feedback
Assist with vendor onboarding and establish clear ways of working
Lead and manage member move-in and move-out processes
Oversee stock management and day-to-day operational planning
Understand and support execution of the Emergency Action Plan

Team Support

Assist with recruitment, onboarding, training, and performance support of team members
Step in to lead the Community Team in the absence of the Community Manager

Events & Community

Proactively initiate ideas for the monthly events calendar
Support the planning and execution of the monthly event calendar
Manage event logistics, budgeting, and delivery
Develop local partnerships to enhance events while optimising spend
Execute engaging events that foster connection and community

Finance

Monitor day-to-day operational and event expenses in line with budget
Demonstrate a clear understanding of the building P&L and monthly financial performance

Working location

Onsite

Benefits

25 days annual leave, plus your birthday off
Access to Perkbox, our employee rewards and wellbeing platform
Commission structure (role dependent)
Enhanced maternity leave
Opportunities for career development and progression within a growing business
Regular team and community events
Company equity package
Phone allowance

Our Mission

To make the world a better place by empowering people to reach their full potential, together.

beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together

We are an equal opportunity employer and value diversity in all its forms.

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Infinitspace