IT Field Support Engineer | NRW Region | Up to £50,000 + bonus + benefits

Join a well-established European organisation as they continue to invest in their internal IT function. With offices across Germany, they're looking to add a IT Field Support Technician who enjoys being hands‑on, solving problems and working directly with end users.

This is a varied role where you'll split your time between multiple sites, supporting colleagues with everything from new workstation deployments to troubleshooting hardware issues and maintaining workplace technology.

If you enjoy being out from behind the desk and like every day to be a little different, this could be an excellent fit.

What You’ll Be Doing

You’ll be responsible for keeping users productive by delivering reliable onsite IT support across several office locations.

Your day‑to‑day responsibilities will include:

Visiting company offices to provide onsite technical support

Deploying, relocating and configuring desktops, laptops and workplace hardware

Diagnosing and resolving hardware, software and user issues

Installing, configuring and patching printers and peripheral devices

Completing hardware upgrades and replacement programmes

Installing and managing structured cabling for IT equipment

Maintaining accurate asset records and updating the CMDB

Monitoring hardware stock and supporting equipment lifecycle management

Planning your own schedule and coordinating visits across multiple locations

What We’re Looking For:

We’re looking for someone with a practical, customer‑focused approach who enjoys delivering great IT support.

You’ll ideally have:

A qualification in IT, System Integration or a related technical discipline

Previous experience in desktop support, field engineering or workplace IT

Good knowledge of Microsoft Windows and Microsoft Office environments

Experience supporting PCs, laptops, printers and other end‑user hardware

Strong troubleshooting skills with a logical approach to problem solving

Excellent communication skills and a professional, service‑led attitude

The ability to work independently and manage your own workload

Basic knowledge of ITIL principles

Fluent German and Good English language skills

A full Class B driving licence

What’s On Offer?

The opportunity to work for a large, established organisation with a strong technology function

A varied role where you’ll support multiple sites and technologies

Plenty of autonomy and ownership in your day‑to‑day work

Ongoing training and opportunities to develop your technical skills

Long‑term career progression within a stable business

A collaborative team that values quality, customer service and continuous improvement

If you’re an IT Support Engineer, Desktop Support Engineer or Field Engineer looking for a role that offers variety, independence and the chance to work across multiple locations, we’d love to hear from you.

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KDR Talent Solutions