Job Description

LeaseTeq is an innovative FinTech company with Swiss roots and an international team of 40+ experts. Our software revolutionizes auto financing for car manufacturers, dealers, mobility platforms, and banks. Thanks to our solution, customers can complete financing applications in just 15 minutes – eliminating long waiting times and the cumbersome sending of documents.

We are looking for a Team Assistant Operations - Terminierung & Koordination (m/w/d) to join our dynamic team.

Responsibilities

Bearbeitung von Leasing- und Finanzierungsanträgen – from reviewing documents to preparing the final contract activation
Begleitung von Kunden durch den digitalen Antragsprozess – supporting customers with questions and documenting cases in CRM
Prüfung der Unterlagen und Bonitätsinformationen — checking for completeness and plausibility
Koordination mit externen Partnern (e.g., Schufa, banks, leasing companies) for smooth contract processing
Kundenbetreuung entlang des gesamten Leasing-Lebenszyklus – from application to vehicle delivery, contract changes, and termination or damage reporting in coordination with our leasing partners
Bearbeitung eingehender Anfragen und Tickets – independently solving inquiries and communicating with customers until clarification
Allgemeine Backoffice- und administrative Aufgaben to ensure smooth daily operations

Requirements

Passion for new financial technologies, cars, and customer service
Abgeschlossene kaufmännische Ausbildung or comparable qualification with experience in operations or customer service
Experience in auto financing or leasing and understanding of the associated processes is an advantage
High Kundenfokus and excellent Kommunikationsfähigkeiten , particularly in direct customer contact
Analytisches Denkvermögen and solution-oriented approach, combined with a strong process understanding
Souveränität im Umgang mit digitalen Tools and a quick grasp of new systems
At least C1 language level in German and English
Optional: experience with Atlassian tools (Jira, Confluence) or Slack

Why us?

Collaboration in a passionate team that achieves great things through transparency, appreciation, and respect
No daily commute – we offer hybrid work: onboarding and workshops on-site in Berlin, Vienna, and Zurich
Brand-new Apple workspace equipment
Informative and relaxed after-work events with colleagues from the DACH region in Zurich and Berlin
Attractive salary based on experience and qualifications

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LEASETEQ

Über den Arbeitgeber