Company Overview

A B2B technology company developing AI-powered solutions

Helps companies in the construction sector identify relevant projects and optimize their sales processes

Founded in 2015 and currently in a scale-up growth phase

Headquarters in Munich with an international team

Company language: English

Why this company?

AI-driven product with real business impact

Investment-backed and scaling rapidly

Small, high-impact team environment

Role Overview

As a Customer Success Manager , you will ensure customers successfully adopt and use the platform, helping them improve their sales processes and achieve measurable business outcomes.

You will act as a trusted advisor, consultant, and coach throughout the entire customer lifecycle.

Key Responsibilities

Manage customer onboarding and ensure smooth implementation

Build and maintain strong, long-term client relationships

Drive product adoption, retention, upsell, and revenue growth

Analyze customer needs and provide strategic guidance

Deliver training sessions (e.g. social selling, outreach, sales processes)

Conduct pipeline reviews and performance analysis

Collaborate with product and internal teams to improve customer experience

Contribute to optimizing Customer Success processes

Conduct on-site workshops and customer visits when needed

Success Metrics (KPIs)

Customer retention rate

Upsell & cross-sell revenue

Successful and timely onboarding

Your Profile

2-3 years of experience in Customer Success within a B2B technology or software company

Fluent in German (C2) and English (C1)

Strong communication and presentation skillsi
Analytical mindset with a solution-oriented approach

Ability to thrive in a fast-paced, dynamic environment

Proactive, accountable, and highly communicative

Location & Working Model

Munich, Germany

Hybrid (2-3 days home office per week)

20% travel required

Compensation & Contract

€50,000 gross annual base salary

30% variable bonus (70/30 split)

Full-time, permanent contract

6-month probation period

Unlimited vacation policy

Benefits & Perks

International team (11+ countries)

Flexible hybrid working model

Unlimited vacation

Learning & development budget

Fitness & wellbeing support

Team events and off-sites

Referral bonus program

Family & pet-friendly environment

Buddy program for onboarding

Why Apply?

Work with an AI-driven product delivering real customer value

Take ownership in a high-growth scale-up environment

Make a direct impact on customer success and company growth

Be part of an international, collaborative team

Hiring Process

HR Interview

Business Interview

Offer

#J-18808-Ljbffr

Lingo-nova