Global Technical Client Care MEC Specialist/ Senior Specialist

The role

42012 - Global Technical Client Care MEC Specialist / Senior Specialist.

Lloyd’s Register

Location: North Europe

What we are looking for

As a member of the Global Technical Client Care unit, we are seeking individuals who can play a role in delivering continuous support to our clients by resolving their technical inquiries and cases at any time of the day, all while adhering to agreed-upon performance targets.The focus area for the role is supporting clients on queries relating to MEC(Material, Equipment & Components) .

What we offer you

The opportunity to work for an organization that has a clear sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.

The Role

Key Responsibilities:

Manage the complete lifecycle of technical queries and cases in alignment with the processes established by the GTCC unit. This typically encompasses monitoring the GTCC mailbox, triaging, assigning, resolving, and communicating with both the client and internal stakeholders.
Utilize relevant technical knowledge to perform intricate assessments and offer specialized guidance to clients. This involves effectively considering various alternatives to arrive at solutions that blend compliance with a keen sense of commercial awareness and alignment with client expectations.
Be accountable for outperforming the defined service level agreements (SLAs) and key performance indicators (KPIs).
Continuously enhance and broaden knowledge through training and practical experience, encompassing both technical and commercial/market aspects.
Communicate in a straightforward, client-centric manner, both internally and externally.
Promote the development of an LR culture with the client at the core.
Undertake any assigned monitoring activities within the GTCC unit as per the relevant processes.
Provide recommendations grounded in internal and external client feedback to enhance service delivery and contribute to business growth.
Contribute to the management of internal and external clients, including relevant visits and engagement in activities aligned with knowledge and PPP/PDP discussions. This may involve delivering internal and external training and presenting within the industry.
Act as a mentor and coach to other technical staff , facilitating effective knowledge transfer and its practical application.

What you bring

Technical / Professional Qualifications / Requirements:

Possess a degree in an engineering-related field from a recognized university, or qualifications from a marine or nautical institution, alongside relevant sea-going experience as a certified ship's officer.
Relevant experience commensurate with the role and directly related with or originating from Flag Authorities, or Classification departments of Classification Societies, or Classification departments of Ship owning companies or Third Party Managers.
Demonstrate a history of providing technical support to maritime clients or engaging in field survey and classification activities.
Exhibit proficiency in computer usage.
Have a proficient command of the English language, both in written and oral communication, utilizing relevant professional terminology.
Communicate in an organized manner and can convey ideas in a clear and straightforward fashion.
Has the ability to establish effective communication across various organizational levels, whether internally or externally.
Possesses a high motivation for meeting goals, with a focus on solution-oriented thinking, and readily assumes accountability and ownership for meeting customer requirements.
Can effectively self-manage and prioritize tasks in pursuit of set goals.
Demonstrates initiative and a willingness to take action, with the flexibility to adjust your approach when circumstances require.
Exhibits sound planning and process management skills, including scoping the length and complexity of tasks, establishing objectives and goals, and breaking down work into manageable process steps.
Maintains a steady approach in the face of challenges.
Displays a team-oriented mindset, particularly in a multicultural environment, and is capable of working both on their own and collaboratively with colleagues, whether in person or across the globe.
Holds a customer-centric approach and is committed to delivering high-quality customer service.

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About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

ensure our recruitment process is inclusive and accessible.
communicating and promoting vacanciesoffering an interview to disabled people who meet the minimum criteriafor the job.
anticipating and providing reasonable adjustments as required
supporting any existing employee who acquires a disability or long-termhealth condition, enabling them to stay in work.
at least one activity that will make a difference for disabled people.

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ).

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