Job Description

Product Support Specialist

Full Time

Hybrid / Remote

The Product Support Specialist specializing in Configuration Management organizes schedules and manages flow of work within or between organizational units or businesses. Reviews master schedule and work orders, establishes priorities, and adjusts schedule according to projects. This position requires collaboration with internal and external stakeholders to support the implementation and operation of enterprise PLM systems for U.S. Department of Defense customers. The ideal candidate has 2+ years of experience working in a similar capacity on any large enterprise system implementation/integration project specific to Configuration Management with general knowledge of the 12 elements of Product Support.

Duties & Responsibilities

Follow Configuration Management Plans and Implementation Strategry.
Follow baseline control processes and define release readiness criteria.
Perform Configuration Management activities ensuring configuration baselines and documentation remain current and accurate.
Coordinate configuration change implementation among engineering, logistics, supply, and program management stakeholders.
Maintain configuration status accounting and ensured approved changes are reflected in technical and logistics data.

Performs other duties as assigned.

Required Qualifications

Currently hold an active U.S. security clearance (or able to obtain one).
Bachelor's degree in Business Administration or a related field preferred.
Minimum 2 years of experience in Configuration Management.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and documentation tools such as Confluence or SharePoint.
Proficiency in Windchill or Teamcenter is desired.
Strong analytical and problem-solving skills, with attention to detail.
Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.

Preferred Qualifications (Not Required)

Experience in Aerospace and Defense industries or other highly regulated environments.
Familiarity with Product Support elements.
Knowledge of DoD software development policies, requirements and artifacts like Contract Data Requirements List (CDRL), Software Design Description (SDD), Interface Design Description (IDD), Software Development Plan (SDP), Interface Control Document (ICD), etc.
Understanding of data migration and system integration concepts.
Familiarity with Configuration Status Accounting and/or Provisioning processes in the US DoD or equivalent military industrial supplier or platform owner.
Experience with at least one PLM application like Windchill, Teamcenter, Arena, Oracle PLM, Enovia, etc.

Clearance Requirements

Some positions will require access to U.S. National Security information. Positions that require this access will be required to receive and maintain a U.S. government personnel security clearance (PCL).In order toqualify for this position, the candidate must be a US Citizen and either currently possess this National Security eligibility or be able to complete the investigation application process with a favorable determination and maintain that eligibility throughout their employment.

Pay Scales & Benefits

The listed pay scale reflects the broad, minimum to maximum, pay scale for this position for the location for which it has been posted and is not a guarantee of compensation or salary. Other compensation considerations may include, but are not limited to, job responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other applicable factors.

Benefits include…

Paid Time Off
Paid Company Holidays
Medical, Dental & Vision Insurance
Optional HSA and FSA
Base and Voluntary Life Insurance
Short Term & Long-Term Disability Insurance
401k Matching
Employee Assistance Program

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