Position Overview

Mamba Logistics is seeking an organized, responsive, and detail-oriented Logistics Coordinator to support the daily coordination of shipments, carriers, drivers, customers, and logistics partners. This position helps ensure freight and deliveries move efficiently from origin to destination while maintaining accurate shipment information and timely communication.

The ideal candidate is comfortable working in a fast-paced environment, managing multiple shipments simultaneously, resolving transportation issues, and communicating effectively with customers, carriers, drivers, warehouses, and internal operations teams.

Key Responsibilities Shipment Coordination

Coordinate shipments from initial scheduling through delivery.
Review shipment details, pickup requirements, delivery locations, quantities, and timing.
Schedule pickups and deliveries with carriers, drivers, warehouses, and customers.
Monitor shipment progress and proactively identify potential delays.
Maintain accurate shipment information within logistics and transportation systems.
Coordinate changes to shipment schedules when operational conditions change.

Carrier & Driver Communication

Communicate with carriers, drivers, brokers, and transportation partners regarding active shipments.
Confirm pickup and delivery appointments.
Provide shipment instructions and relevant documentation.
Request status updates and estimated arrival times.
Follow up on delayed, missed, or incomplete pickups and deliveries.
Maintain professional relationships with transportation partners.

Tracking & Shipment Visibility

Monitor shipments using tracking systems, carrier portals, GPS tools, or transportation management software.
Maintain accurate shipment status updates.
Track estimated pickup and delivery times.
Identify exceptions such as delays, missed appointments, damaged freight, or routing issues.
Escalate significant transportation disruptions to appropriate management.
Communicate shipment updates to customers and internal teams.

Customer Support

Serve as a point of contact for customers regarding shipment status and delivery coordination.
Respond to questions about pickup and delivery schedules.
Provide timely updates when shipments are delayed or circumstances change.
Document customer communications and shipment-related requests.
Coordinate with operations personnel to resolve customer concerns.

Documentation & Data Management

Prepare and maintain bills of lading, delivery confirmations, shipment records, and other logistics documentation.
Verify shipment information for accuracy.
Collect proof-of-delivery documentation when required.
Maintain organized electronic records.
Enter shipment, carrier, customer, and delivery information into applicable systems.
Assist with resolving documentation discrepancies.

Warehouse & Delivery Coordination

Coordinate with warehouses and distribution locations regarding incoming and outgoing shipments.
Confirm loading and unloading requirements.
Communicate delivery appointments and special instructions.
Track inventory movement when applicable to assigned shipments.
Assist with resolving discrepancies between shipment records and delivery documentation.

Exception Management

Investigate delayed, missing, damaged, refused, or misdirected shipments.
Coordinate with carriers and customers to determine appropriate next steps.
Document transportation exceptions and resolutions.
Escalate recurring or high-impact logistics problems.
Help identify ways to prevent similar issues from occurring in the future.

Reporting & Administrative Support

Prepare daily and weekly shipment-status reports.
Track delivery performance, delays, cancellations, and other logistics metrics.
Assist with freight documentation and invoice-related coordination.
Maintain carrier and customer records.
Support logistics managers with operational reports and special projects.
Assist with improving transportation and administrative workflows.

Qualifications Required

High school diploma or equivalent.
1–3 years of experience in logistics, transportation, dispatch, freight coordination, supply chain, customer service, or a related field.
Strong organizational and multitasking skills.
Excellent written and verbal communication abilities.
Strong attention to detail and data accuracy.
Ability to manage multiple shipments and deadlines simultaneously.
Strong problem-solving and follow-up skills.
Proficiency with Microsoft Excel or Google Sheets.
Comfortable working with computers, logistics platforms, email, and communication systems.
Ability to work independently in a remote or hybrid environment.

Preferred

Associate's or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation, or a related field.
Experience with freight, trucking, third-party logistics, brokerage, distribution, or last-mile delivery.
Familiarity with transportation management systems (TMS).
Experience working with carrier portals and shipment-tracking platforms.
Familiarity with bills of lading, proof of delivery, freight documentation, and delivery appointments.
Previous remote logistics coordination experience.

Core Competencies

Logistics coordination
Shipment tracking
Transportation scheduling
Carrier communication
Driver coordination
Freight documentation
Customer service
Exception management
Data accuracy
Supply chain support
Problem-solving
Organization
Time management

Benefits

Remote / hybrid work flexibility
Competitive compensation
Paid time off and company holidays
Medical, dental, and vision benefits where eligible
Retirement savings options
Paid onboarding and role-specific training
Professional development opportunities
Supportive logistics and operations team
Opportunities for career advancement

Equal Opportunity Employer

Mamba Logistics is committed to maintaining a professional, inclusive, and respectful workplace. Employment decisions are based on qualifications, experience, performance, and business needs, consistent with applicable federal, state, and local employment laws. We encourage qualified candidates with backgrounds in logistics, transportation, dispatch, freight coordination, supply chain, customer service, and operations to apply.

Mamba Logistics, Inc.