Fixed-Term contract : 6 months - start 07/2026

Key Responsibilities

As part of our Customer Experience team, you are at the heart of our order fulfilment process. You ensure that customer orders are processed efficiently from order entry to final delivery, while proactively coordinating with customers, logistics partners, and internal stakeholders. Your contribution helps create seamless processes, transparent communication, and an outstanding customer experience.

Your Responsibilities

Manage and process customer orders in SAP, including order changes
Act as the main point of contact for customers regarding orders, deliveries, and issues
Coordinate with logistics partners and customer warehouses to ensure on-time deliveries
Prepare and manage day-to-day customs and export documentation
Handle delivery discrepancies and logistics claims

Your Profile

Communicates clearly and listens actively to customers and colleagues
Delivers excellent service with a proactive, solution-focused mindset
Works accurately and pays attention to every detail
Manages multiple tasks efficiently, prioritizes effectively, and meets deadlines
Demonstrates commercial awareness and understands business needs
Thrives in a fast-paced, dynamic environment

Technical Skills & Qualifications

Fluent in German and English (written and spoken) – additional languages are a plus
Solid knowledge of MS Office, especially Excel, Word, and Outlook
Good working knowledge of SAP
Strong understanding of logistics and shipping processes, including export, international, and contract manufacturing orders
Knowledge of commercial terms and conditions

Why Join Us

Join a motivated, collaborative team where your contributions truly matter. You will work in a dynamic environment with room to grow, take ownership, and help shape seamless customer experiences. If you enjoy working at the intersection of customer service and logistics, and thrive in a fast-paced, international setting, we would love to meet you!

McBride