Join the team at Hedin Automotive Mercedes-Benz. An exciting opportunity has arisen at Mercedes-Benz of Dartford for an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

Overview of Role

The Service Advisor position demands a customer‑focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities

Deliver exceptional customer service by understanding customer needs and expectations.
Manage service appointment scheduling and vehicle check‑in processes effectively.
Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
Handle customer inquiries and provide expert advice on service and repair options.
Ensure all documentation is complete and accurate, and maintain customer records meticulously.
Adhere to Mercedes‑Benz service standards and guidelines to maintain brand integrity.
Present and sell additional repairs to customers.

Ideal Candidate Profile

Proven experience in a service advisor role within a busy, fast‑paced automotive department
Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high‑pressure environments
Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
Proficiency in using CRM and service management software
A proactive approach to problem‑solving and a keen attention to detail
Dedication to maintaining high standards of customer satisfaction and service excellence
Desire to work collaboratively with wider team colleagues
Right to work in the UK
Full UK manual driving licence

Summary of Role

Location: Mercedes‑Benz and smart – Dartford, DA1 5FD
Working Hours: 45 hours per week
Schedule: Monday to Friday, 8:00 am to 6:00 pm, with regular Saturdays on a rota basis for time off in lieu

What We Offer

Starting salary of £34,000 per annum with OTE £41,000
Pay increases upon completion of C‑Service Training
25 days annual leave plus bank holidays
Exceptional discounts on Mercedes‑Benz vehicles and accessories
Long service awards
Life insurance
Employee assistance programme offering support on wellbeing and finances
Preferential rates for vehicle service and maintenance for you and your family
Discounts on retail, dining and activities through membership programme
Cycle to Work scheme
Enrolment in an employee pension plan
Access to opportunities for ongoing professional and personal development
An inclusive, supportive, and dynamic work environment

Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.

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Mercedes-Benz Corporate - Hedin Automotive London