User Researcher

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Your role

We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user.

You will have experience of working on products and services in a public sector environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards.

Your responsibilities will include:

Championing the user on services and products
Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings
Appropriate story telling of research findings to different audiences
Collaborating with the product team to turn research findings into prototypes and features that meet the user need
Presenting research findings, user insight and recommendations to the product team and wider stakeholders
Promoting user centered design principles and best practice within government
Applying relevant knowledge in the user-centered design process to product and service design
Undertaking qualitative and quantitative research projects, such as ethnography and usability studies

Essential skills

Knowledge, experience and passion for user centered design practices
Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method for a project
Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services
Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts
Experience applying and understanding of ethical research practices and processes, such as consent
Experience gathering evidence to support decision making, and gathering research questions and assumptions from a project team
Confidence championing user-centred design practices for digital products and services
Experience managing stakeholders, building successful relationships, and collaborating with stakeholders and the project team to define research goals and involve them in research

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Desirable skills

Advocating for fully accessible and inclusive products and services, along with a working knowledge of applying accessibility and inclusivity to projects
Taking a proactive approach to diversity, equity and inclusion internally and with clients
Experience or a working knowledge of GDS service assessments

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment
Development – access to LinkedIn Learning, a management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (

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