Title: PMLS Account Manager - Direct Sales Northeast DE

Key Skills

As English is our business language, please ensure your application is in ENGLISH.

Territory: Postal Codes: 10–19, 38–39

Position Overview

Responsible for building and maintaining direct customer relationships to achieve ambitious sales targets and increase market share within the assigned territory. This role combines new business acquisition with the management of existing accounts and requires strong relationship-building skills alongside solid technical product knowledge.

Role Functions

New Business Development & Acquisition

Actively identify and acquire new customers within the assigned territory through strategic outreach, competitive analysis, and targeted market penetration activities. Drive market share growth by converting competitor accounts and opening new market segments.

Direct Customer Relationship Management

Build and maintain strong relationships with key decision-makers in healthcare institutions, including senior leadership, clinical heads, and procurement professionals. Act as the primary point of contact for all sales-related activities.

Achievement of Sales Targets

Drive quarterly and annual revenue, order intake, and margin targets through effective territory management, opportunity development, and execution of the full sales cycle. Maintain accurate forecasting and pipeline management via CRM systems.

Management of Complex Sales Cycles

Navigate complex healthcare procurement processes, including tenders and RFPs involving multiple stakeholders. Coordinate internal resources to support high-value opportunities.

Customer Management & Growth

Develop strategic account plans for key customers, identifying growth opportunities and strengthening long-term partnerships.

Product Demonstrations & Technical Sales

Deliver compelling product demonstrations and technical presentations to healthcare professionals, showcasing clinical and competitive advantages. Collaborate with clinical application specialists and technical teams. Transport and demonstrate equipment (up to 25 kg).

Market Research & Competitive Analysis

Monitor competitor activity, market trends, and customer feedback. Provide insights to internal teams to support strategy and product development.

Customer Solution Development

Work closely with customers to understand clinical and operational challenges and develop tailored solutions.

Define pricing strategies and negotiate commercial terms for complex deals while ensuring compliance and margin optimization.

Customer Satisfaction & Retention

Ensure an outstanding customer experience throughout the sales lifecycle and beyond. Proactively address customer concerns.

Key Skills

Strong track record in sales and business development
Excellent relationship-building skills
Strong communication and presentation skills
Proven negotiation and closing ability
Effective territory and time management
Technical understanding of medical devices
Customer-focused mindset
Analytical and strategic thinking
Proficiency in CRM systems and MS Office

Qualifications & Experience

Bachelor’s degree in Business, Life Sciences, Engineering, or a related field (preferred)
3–5 years of direct sales experience in medical devices or similar B2B industries
Understanding of healthcare procurement processes
Experience in account management
Knowledge of patient monitoring and life-support systems is advantageous
Strong problem-solving and communication skills
High level of self-organization and accountability
Valid driver’s license
Willingness to travel extensively (approx. 60–80%)
Fluent German and good English skills

As English is our business language, please ensure your application is in ENGLISH.

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Mindray Group